Customer Support : GBP 25,000/year Bank of Scotland (Lloyds Banking Group) Overview
Lloyds Banking Group is hiring a Customer Support Advisor to join its Bank of Scotland and Halifax branches in Perth. This full time role offers a starting salary of GBP 25,000, increasing to GBP 25,750 after six months, with further progression up to GBP 30,750 through the Skill Progression Framework. Its ideal for people focused individuals eager to grow a career in financial services.
Key Details Location : Perth, Scotland (across Lloyds and Halifax branches) Salary : Starting: GBP 25,000 After 6 months: GBP 25,750 Up to: GBP 30,750 (via skill progression) Contract Type : Permanent, Full Time Hours : 35 hours/week, including Saturdays Working Pattern : Branch based, with potential for remote roles after 12 months Responsibilities Provide face to face customer support in branch Handle queries, payments, and account updates Deliver empathetic, solution focused service Build strong customer relationships Support customers via phone, web chat, social media, and video calls (after initial branch experience) Career Development Minimum 12 months in customer service to build foundational skills Earn accreditations through the Skill Progression Framework Opportunities to move into specialist roles (Digital, Operations, Fraud, Financial Planning) or leadership positions Ideal Traits Genuine interest in helping people with their finances Strong relationship building and communication skills Empathetic, caring, and trustworthy approach Team oriented and collaborative mindset No prior financial services experience required Homeworking Criteria (for future remote roles) Quiet, private space at home Stable internet connection Benefits Up to 15 pension contribution Annual performance bonus Private medical cover (BUPA) Share schemes Lifestyle discounts 22 days holiday (plus bank holidays, increases over time) Wellbeing initiatives and generous parental leave Annual salary review (1 April) Diversity and Inclusion
Lloyds Banking Group is committed to building an inclusive workplace that reflects modern society. The organisation welcomes applications from under represented groups and offers reasonable adjustments during recruitment.
How
Apply for this opportunity. Early applications are encouraged due to high interest and potential early closure of the vacancy.