Join us as we embark on an exciting new chapter in our brand-new office at Circle Square, Manchester.
AsLead Product Manager, you'll be the architect of our customers’ digital lifecycle beyond acquisition. Your mission: to reimagine retention, loyalty, and customer value for millions of UK households. You'll set a bold vision for proactive, predictive, andpersonaliseddigital experiences - delivering world-class engagement, support, and growth.
You’ll lead empowered, cross-functional teams to push boundaries, leveraging AI, automation, and data to anticipate needs and delight customers at every touchpoint. This is a rare opportunity to shape the future of digital retention at scale, supported by TalkTalk’s ambition and the platform to turn that vision into reality
Main Responsibilities
1. Set the Vision: Define and communicate a bold, inspiring vision for digital retention and customer growth, making TalkTalk the envy of the industry.
2. Drive Innovation: Lead the design and delivery of proactive, predictive, and personalised digital journeys - using AI, automation, and experimentation to anticipate and exceed customer needs.
3. Empower Teams: Build and coach high-performing, cross-functional squads—fostering a culture of discovery, rapid iteration, and outcome-driven product management.
4. Champion Customer-Centricity: Relentlessly advocate for the customer, ensuring every digital touchpoint is simple, inclusive, and delivers measurable value.
5. Own Outcomes: Hold clear accountability for reducing churn, increasing loyalty, and maximising customer lifetime value—using data and experimentation to drive continuous improvement.
6. Collaborate at Scale: Partner with Marketing, Trading, Technology, and Platform leads to align strategies, break silos, and deliver seamless end-to-end experiences.
7. Benchmark Globally: Continuously scan the horizon for global best practice, bringing in ideas and partnerships that keep TalkTalk ahead of the curve.
8. Influence at Board Level: Represent digital retention at the highest levels—shaping strategy, influencing investment, and inspiring belief in the art of the possible.
Knowledge, Skills& Experience
9. Mastery of AI, automation, and experimentation in digital journeys.
10. Visionary digital product leader with a track record of transforming customer retention and lifecycle value at scale.
11. Commercial acumen and experience influencing at board/exec level.
12. Relentless customer focus, with a passion for simplicity, inclusivity, and measurable impact.
13. Courage to challenge the status quo, push boundaries, and set new standards for the industry.
14. Deep expertise in digital product management, customer lifecycle, and data-led growth strategies.
15. Proven ability to lead, coach, and inspire cross-functional teams to deliver world-class outcomes.
16. Experience in high-scale consumer businesses (e.g., telco, fintech, e-commerce, SaaS) is highly desirable.
Be Yourself. Make an Impact. Join Us.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
What We Offer
17. Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
18. Collaborative office spaces designed for creative thinking and innovation
19. Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
20. Private healthcare for all employees
21. Competitive pension scheme and performance-related bonus opportunities
22. Free broadband for all employees
23. Life event gifts – celebrating milestones like marriages and births
24. Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations
25. Salary sacrifice scheme – save on dental, gym, and more
26. Big retail and leisure discounts
27. 3 paid volunteering days a year – because making a difference matters to us too