Overview
An exciting opportunity has arisen to join Kensington Partnership, operating across four sites and serving a patient population of 23,000. This role will lead our reception team, playing a key part in ensuring the smooth day-to-day running of front‑of‑house services and delivering an excellent patient experience. We are an innovative practice that is actively integrating AI solutions to support and enhance our staff's work, helping to improve efficiency and patient care. This is a great opportunity for someone who is keen to be part of a modern, evolving healthcare environment.
Key Responsibilities
The Reception Lead is responsible for the effective management of the reception and patient access function within the GP practice. The role ensures timely, safe, and equitable patient access to services, high‑quality call handling, e‑consultation and efficient use of appointments. The post holder will lead on rotas, audits of telephone, e‑consultation and AI‑supported systems, and delivery of access targets set by the management team.
Team & Services
* Dedicated team of advanced care practitioners, pharmacists and pharmacy technicians, first‑contact physiotherapists and social prescribers
* A strong, supportive highly experienced nursing team
* Highly skilled secretarial and administrative team
* Protected time for clinical meetings
* High level of patient engagement and continuity of care
* GP partners with special interest in Diabetes, Women’s Health, Paediatric, Dermatology, Minor surgery and anticoagulation services.
* Learning and development
* Supportive management structure
* Purpose built premises
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