The Role: As an administrator and receptionist volunteer, you will provide a welcoming, organised and efficient front-line service. This role supports day-to-day operations through reception duties, administrative support, resource management, and engagement with people accessing the service, whilst ensuring compliance with organisational policies and procedures. Tasks may include: Meet and greet people accessing the service, including offering peer/listening support, making coffees etc Directing people to meetings and ensuring people sign in and out Check people into appointments through communication with Recovery Coordinators, either in person or Teams Managing incoming and outgoing post Replenish displays, leaflets and resources Supporting colleagues with copying, printing, scanning, and laminating as required Assisting with the administration and resources for group activities, training etc Promoting the service Liaising with staff and people accessing the service to gain feedback which helps inform decisions, this may involve encouraging people to complete feedback forms Adhering to policies such as safeguarding, information governance, risk management and health and safety Help keep waiting areas clean and tidy and the library stocked Volunteers will be provided with Naloxone and BBV training, enabling those who feel confident to offer further support, including assisting with BBV testing within the service. The team would appreciate a minimum of 4 hours in any of the following Days/Times: Monday to Friday: 9:15am to 5.15pm It would be desirable, but not essential, for volunteers to have the following: Good understanding of drugs and alcohol issues Experience in a similar role Skills/qualities we would like you to bring to the role: Be professional in your approach and conduct To be organised Be willing to learn new skills from the team Confidence to greet and speak to people, with excellent verbal communication skills To be caring, patient and empathetic Ability to remain calm and focused in a busy environment Confident IT skills – aside from any IT skills required for the role, some of our mandatory training is done online through eLearning modules Professional, honest and committed Non-judgmental towards people with lived experience Good time keeping Able to work as part of a team, on own initiative and to instruction An understanding of Waythrough – information is available on our website, and you can call a specific project to make enquiries. A genuine interest in being part of the mission, vision and promise of Waythrough Ability to maintain professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. What We Offer We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy: Discounts from various schemes Training and personal development A chance to make a real difference in people’s lives Free induction and role-specific training Support from experienced staff and regular supervision Opportunities to meet new people and develop your confidence Reimbursement for travel and agreed expenses Valuable experience that can support your personal or career development Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk How to apply If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications. Closing date: Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice various brands including, ‘Richmond Fellowship’ or ‘Aquarius’ (our subsidiary charity in the Midlands). Aquarius Aquarius is a subsidiary of Waythrough. Aquarius is a Midlands-based charity supporting individuals to overcome the harms caused by drugs, alcohol and gambling. Aquarius has always held the view that people we support could resolve their problems with support and guidance and that people have the ability to find their own solutions to their problems. Our roles across the organisation include Practitioners and Administrators as well as Team Managers. Find out more at www.aquarius.org.uk