Duty Manager – Holbrook Manor
Location: Holbrook Manor, Wincanton
Job Type: Full-Time (including evenings and weekends)
Salary: Competitive, dependent on experience
About Holbrook Manor
Holbrook Manor is a welcoming and vibrant leisure and hospitality destination, offering exceptional fitness, dining, and event experiences to our members and guests. We pride ourselves on delivering outstanding customer service within a friendly and professional environment.
The Role
We are seeking a motivated and reliable Duty Manager to join our team. As Duty Manager, you will be responsible for overseeing the day-to-day operations of the club and Hotel, ensuring high standards of service, safety, and customer satisfaction are consistently maintained.
Key Responsibilities
* Oversee daily operations of the club and hotel, ensuring smooth and efficient service across all departments
* Act as the main point of contact for members, guests, and staff during shifts
* Ensure health, safety, and company policies are followed at all times
* Support, supervise, and motivate team members to deliver excellent customer service
* Handle customer queries, feedback, and complaints professionally and efficiently
* Assist with opening and closing procedures, cash handling, and reporting
* Support events, functions, and operational activities as required
About You
* Previous supervisory or management experience within hospitality or leisure environments
* Strong leadership and communication skills
* Excellent organisational and problem-solving abilities
* A hands-on approach with a positive and professional attitude
* Flexible availability, including evenings, weekends, and holidays
* Knowledge of health and safety procedures is desirable
What We Offer
* Competitive salary
* Staff benefits and discounts
* Opportunities for training and career development
* Supportive and friendly team environment
If you are passionate about delivering excellent service and enjoy working in a fast-paced, customer-focused environment, we would love to hear from you.
Job Type: Full-time
Pay: £29,000.00-£32,000.00 per year
Benefits:
* Employee discount
* Free parking
* On-site parking
Work Location: In person