SIG Plc. is a leading supplier of specialist building materials to trade customers across Europe with strong positions in its core markets as a specialist distributor of insulation and interiors products and as a merchant of roofing and exteriors products.
We are looking for a technically skilled and customer-oriented IT Service Desk Analyst to provide first-line support for IT issues across the organization. The ideal candidate will have a strong foundation in IT systems, excellent troubleshooting skills, and the ability to communicate effectively with users of all technical levels.
What does the role involve?
* Act as the first point of contact for all IT support queries via phone, email, or ticketing system.
* Troubleshoot and resolve hardware, software, and network issues.
* Escalate complex issues to second- or third-line support teams as needed.
* Maintain accurate records of issues and resolutions in the ITSM system.
* Support user account management, including Active Directory and Microsoft 365.
* Assist with the setup and maintenance of desktops, laptops, mobile devices, and peripherals.
* Provide support for remote users and VPN connectivity.
What you will need experience with:
Operating Systems:
* Windows 10/11
Software & Applications:
* Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
* Microsoft Office Suite
* Remote support tools (e.g., Heimdal, Remote Desktop)
* Antivirus and endpoint protection tools (e.g., CrowdStrike)
* ERP/CRM 1st Line support would be desirable but not essential
Networking:
* Basic understanding of TCP/IP, DNS, DHCP, VPN
* Troubleshooting LAN/Wi-Fi connectivity issues
* Network printer setup and support
User & Device Management:
* Active Directory (user account creation, password resets, group membership)
* Microsoft Entra ID (formerly Azure AD)
* Mobile Device Management (MDM) tools such as Intune
* Imaging and deployment tools (e.g., SCCM, Autopilot)
ITSM Tools:
* Experience with ITSM systems such as ServiceNow
Security & Compliance:
* Awareness of cybersecurity best practices
* Understanding of data protection and access control policies.
Working Conditions:
* Service Desk operates 7am -7pm and the successful candidate will be expected to participate in a shift pattern based on a 3-shift cycle (7am-4pm, 8:30-17:30, 10:0019:00)
* The job role is based 4 days a week in Adsetts House and 1 day per week at home .
* There is also a Saturday morning shift (7:00-12:00) payed at 1.5 x Overtime rate, Typically users are expected to work 1 shift in every 6 weeks
In return we offer:
* Competitive salary with annual pay award and staff recognition schemes
* 25 days holiday + 8 bank holidays. Company closed during Christmas period.
* A great pension, with SIG contributing up to 7.5% and up to 4x life insurance
* Money saving with retail discounts via colleague portal
* Cycle to Work scheme
* Share Incentive Scheme
SIG is committed to creating a fair and inclusive environment where employees feel safe, proud, and valued. We welcome talent that reflects the diverse customers and communities we serve. If you require any accommodations during the recruitment process, please let us know.