We are seeking a highly motivated and technically skilled Application Support Specialist with a strong background in Tissue/Cellular Pathology, Histology, or Histopathology. This role is ideal for professionals with hands‑on experience in immunohistochemistry (IHC) and in situ hybridisation (ISH), who are passionate about delivering exceptional support and training to both internal and external stakeholders.
Responsibilities
* Provide expert application, technical, and scientific support to customers and internal teams
* Manage customer enquiries from initial contact through to case resolution
* Develop and implement sustainable solutions for technical support cases
* Deliver comprehensive customer training sessions, both remotely and on‑site
* Conduct on‑site support activities, including troubleshooting and workflow optimisation
* Collaborate with cross‑functional teams to ensure customer satisfaction and product performance
* Strong foundation in Tissue/Cellular Pathology, Histology, or Histopathology
* Practical experience with IHC and ISH techniques
* Familiarity with automated staining platforms such as Benchmark Ultra, Ultra Plus, XT, Bond, DAKO
Qualifications & Skills
* Degree in Biomedical Science, Life Sciences, or a related field (or equivalent experience)
* Excellent communication and interpersonal skills
* Ability to work independently and manage multiple support cases simultaneously
* Strong problem‑solving skills and customer‑focused mindset
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