Technical Training & eLearning Specialist
Join to apply for the Technical Training & eLearning Specialist role at Content Guru
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a creative, engaging, and highly skilled Technical Training & eLearning Specialist to design and deliver exceptional learning experiences across our organisation and to our customers.
Location: Bracknell, Berkshire head office; frequent national and international travel required to support onsite client training.
Key Responsibilities
* Training Delivery: Deliver engaging, effective training sessions for internal and external learners, both in person and online. Prepare lesson plans, materials, and facilities in advance of each session, facilitate group work, discussion, and coaching, ensure all training environments meet safety and compliance requirements, and test and refine new delivery methods.
* Digital Content and eLearning Creation: Use video, photo, and instructional design tools to produce high‑quality digital training content, create visually engaging eLearning materials aligned with brand style, collaborate with subject matter experts, produce supporting documents, guides, and supplementary materials, and ensure accessibility and inclusivity.
* Administration & Coordination: Schedule training sessions, manage invites, book rooms, coordinate attendance, maintain and update user profiles and content on the LMS, collect and analyse feedback, provide reports on attendance, satisfaction and engagement, and produce internal learning collateral and process guidance.
About You
* Bachelor’s degree or equivalent experience
* Experience delivering classroom and virtual training to a range of audiences
* Strong customer service skills and a confident, engaging training style
* Experience designing training content or instructional materials
* Comfortable working in a fast‑paced environment with high‑quality output
* Excellent communication, presentation, and interpersonal skills
* Ability to adapt delivery style for different audiences and learning needs
* Skilled in using content creation tools—including video editing and design software
* Strong attention to detail and a passion for continuous learning
* LMS administration experience (desirable)
* Experience in IT/telecoms/communications (desirable)
* Additional languages such as German, Dutch, Japanese, or Spanish (desirable)
About the Company
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award‑winning cloud technology powers mission‑critical services for some of the world’s biggest organisations.
Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.
Senior level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
Software Development
#J-18808-Ljbffr