Housing Officer
A local authority is seeking a motivated and experienced Housing Officer to join a busy team delivering housing services across Bournemouth. You will manage your own neighbourhood patch and must be able to respond quickly to issues as they arise.
Role Purpose
* Deliver a high-quality housing management service
* Support sustainable tenancies and resolve complex housing issues
Key Responsibilities
* Manage a neighbourhood patch, including tenancy, estate and void management
* Respond to and resolve anti-social behaviour and safeguarding concerns
* Handle a complex caseload, including tenancy breaches and investigations
* Act as an escalation point for complex housing issues
* Work with residents, partners and agencies to resolve cases
* Serve legal notices, prepare cases and attend court where required
* Lead or support multi-agency responses to complex issues
* Provide advice, reports and contribute to service improvements
Essential Requirements
* Experience working in housing management or as a Housing Officer
* Experience dealing with the public in challenging situations
* Knowledge of anti-social behaviour, safeguarding and tenancy management
* Strong communication and problem-solving skills
* Ability to manage a varied and complex workload
* Full UK driving licence and access to a vehicle
Desirable
* Chartered Institute of Housing qualification (or similar)
Additional Information
* Agile working available, with expectation to attend the patch as required
* Temporary contract until end of November with potential extension