Overview
The Customer Experience Leader role is driven by a desire to continuously improve the customers' experience. You will welcome guests into the restaurant, create "feel‑good moments" during their visit, and work closely with management to suggest improvements to our service. Support for your wellbeing—including counselling, mental health support and medical guidance—is also available.
Responsibilities
* Welcome customers into the dining area and create positive experiences.
* Use initiative to offer "feel‑good moments" and recover customers' experience when needed.
* Work with the management team to identify and implement service improvements.
* Build rapport with customers and colleagues in a genuine, respectful manner.
* Maintain high energy levels while working efficiently, especially during peak periods.
* Promote an inclusive and safe environment aligned with McDonald’s core values of Serve, Inclusion, Integrity, Community and Family.
Qualities & Skills
* Positive, enthusiastic attitude and a genuine smile.
* Ability to connect with customers and make them feel valued.
* Resilience under pressure and respect for all guests and team members.
* Strong customer recovery and problem‑solving skills.
* Team‑player mindset with a willingness to learn and improve.
Benefits
* Holiday pay and Service Awards.
* Meal allowance.
* Employee discounts from leading retailers.
* Premium shift pay.
* Additional pay for overnight shifts (midnight‑5 am).
* Above‑minimum‑wage hourly rates.
* Holiday and sick pay.
Eligibility & Working in the UK & Ireland
Before employment, you must verify your eligibility to work in the UK & Ireland. Original documents such as a valid passport or UK/Ireland visa (with a college letter if applicable) are required. Only original documents will be accepted.
Commitment to Equality and Inclusion
McDonald’s is committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
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