Business Support Officer
Rate of pay: £14.59 PAYE / £18 Umbrella
Job Type: Temporary (Rolling Contract)
Location: Hybrid / Predominantly Home-Based (with occasional in-person requirements)
Overview
This role provides essential business and administrative support within a specialist housing service focused on adaptations and grants. You will play a key role in ensuring the smooth running of day-to-day operations, supporting both residents and internal teams through accurate data handling, customer communication, and process-driven administration. This is an excellent opportunity to join a purpose-led service that directly supports individuals in improving accessibility and quality of life within their homes.
Day-to-Day Responsibilities
* Manage incoming enquiries via email, telephone, and written correspondence, including triaging and responding appropriately
* Accurately input, maintain and update customer data within internal databases and case management systems
* Support application processing, including validation, tracking, and general system housekeeping
* Generate reports for data analysis, FOI requests and service performance
* Record and process invoices, raise purchase orders, and handle financial administration tasks
* Arrange meetings, prepare agendas and take clear, accurate minutes where required
* Manage shared inboxes, ensuring queries are actioned or escalated to relevant team members
* Liaise with internal stakeholders and external agencies to support service delivery
* Maintain accurate records in line with data protection and confidentiality regulations
* Provide general administrative support including scanning, filing, and document preparation
* Assist in keeping online content and service information up to date
* Provide wider team support and cover across business support functions when required
* Occasionally support service users directly, including potential assistance with completing documentation
Required Skills & Experience
* Proven experience in a business support or administrative role within a structured, process-driven environment
* Strong IT skills with experience using databases, CRM systems or case management platforms
* Confident managing a high volume of emails, calls, and data processing tasks simultaneously
* Excellent organisational skills with the ability to prioritise workload and meet deadlines independently
* Strong written and verbal communication skills with a high level of accuracy and attention to detail
* Experience delivering high-quality customer service, including handling challenging enquiries
* Ability to work independently with minimal supervision while contributing effectively to a wider team
* Good problem-solving and analytical skills
* Comfortable adapting to new systems and processes quickly
Desirable Experience
* Background in housing, public sector or related services
* Experience with systems such as Salesforce, NEC or similar platforms (or other transferable CRM systems)
* Exposure to grants, adaptations, disability services or similar specialist areas
* Willingness to attend occasional in-person visits to support service users (not essential)
To apply for the Business Support Officer position, please submit your CV detailing your relevant experience
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