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Helping CTOs, IT Managers, and Managing Directors find top Tech Talent for their teams | .Net Software Development
IT Field Support Technician - Leading UK Children’s Services Provider – Leicestershire - Up to 31K plus bens
My client, a leading nationwide Children’s Services provider, has a wonderful opportunity for a highly motivated, friendly, and supportive IT Field Support Technician to join its team. If you are an experienced IT Field Support Technician with strong skills in 1st and 2nd line support, network configuration, and troubleshooting, and are confident travelling to maintain and set up new sites when required, then this is an excellent opportunity where your work will make a real difference!
If you have at least one year of commercial experience as an IT Field Support Technician and enjoy being mobile and helping colleagues at all levels across various sites with their IT and networking, then this role is perfect for you. Your expertise will help set up and maintain the company’s sophisticated IT infrastructure by providing high-quality remote and on-site support to users nationwide.
You will work closely with the Network & Field Operations Manager and other IT Support Team members to ensure smooth IT service operations. The role involves travel to sites mid-week, with the remainder of the week spent at the Leicestershire HQ supporting the helpdesk in resolving 1st and 2nd line support tickets, including remote and telephone support to end users.
Key Responsibilities
* Help the helpdesk resolve 1st and 2nd line support tickets, providing remote and telephone support to end users.
* Assist in setting up staff and education computers, phones, and networking equipment for new sites.
* Support user administration tasks on the company’s IT systems.
* Travel to other sites as needed if issues cannot be resolved remotely.
* Provide remote and on-site network support and maintenance.
* Perform other tasks as assigned by the IT Service Manager, Network & Field Operations Manager, and Head of Group IT.
Essential Key Skills and Experience
* Good understanding of Microsoft Desktop Operating Systems, Active Directory, and Windows Domain networks.
* Ability to work with staff at all levels, independently and proactively prioritizing tasks.
* Methodical approach with thorough problem analysis and resolution skills.
* Understanding of Microsoft Office 365 and commonly used software applications.
* Strong knowledge of TCP/IP networking, LANs, VLANs, Subnets, etc.
* Knowledge of wireless networking, SSID’s, WPA security, etc.
* Networking qualification (e.g., CompTIA N+, CCENT, CCNA) is preferred; willingness to study for these if not already qualified.
Desirable Skills and Experience
* Experience with Helpdesk Ticket systems and basic understanding of Microsoft Server OS.
* Basic understanding of database structures and usage.
This role offers a salary up to 31K plus extensive benefits. Please contact us soon to learn more about this exciting opportunity.
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