SENIOR NATIONAL ACCOUNT MANAGER
Location: CHANEL Head office, London
Reports to: Head of National Accounts
Contract: Maternity Cover – Fixed Term Contract, Full-Time
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
Our mission at CHANEL Beauty is to underline what is most unique in everyperson and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
Your role @CHANEL:
The role of the Senior National Account Manager in Fragrance & Beauty (F&B) is to work with our retail partners to deliver the Ultimate House of Luxury execution in everything we do, through omnichannel excellence for our brand. The role will collaborate with our Retail partners to ensure brand protection, driving our business performance and executing activities in line with the overall business strategy.
The successful candidate will be experienced in a luxury environment and will create a strategic business plan for each retailer group. Evaluating commercial viability of business opportunities and key moments balanced with driving brand equity in each execution.
Reporting to the Head of National Accounts and managing 1 direct report, this position is integral to the Fragrance & Beauty business and requires a high level of attention to detail, collaboration and coordination. Precise and clear communication is key to success in this role as this role will interact with many stakeholders across all business functions.
What impact you can create at Chanel:
Partnering with all F&B Stakeholders, the role will embody Chanel’s omnichannel strategy, with a key responsibility to protect and build Brand Equity.
Business Performance Management
* Build a sales projection with each retailer to understand growth potential and ambition. Collaborate with Head of National Accounts, Commercial Director and Finance to identify R&O in our sales plan.
* Build a retailer business plan, to contribute to our overall retailer strategies to encapsulate our divisional ambitions for market growth. Plans to be presented both internally and externally.
* From retailer insights and sales plan, work with the wider National Accounts team to help estimate retailer stock intake, owning the NET sales forecast for defined retailers.
* Analyse retail performance, understanding key drainers and drivers in the business. Drive strategies to maximise potential opportunities identified and limit drainers in performance.
* Evaluate business animations and activities, presenting value drivers and return on investment KPI’s for each proposal.
* Explore further opportunities to build awareness of Chanel in store and online, whilst maintaining brand integrity.
Collaborative Success
* Work with Head of National Accounts, Marketing, Supply Chain and Warehouse teams to help plan NPD qty’s and projected sell through.
* Work closely with Marketing, Store Architecture and VM teams to create and deliver an annual plan for each retailer.
* Plan activation of key launches and brand events in defined retailers and review implementation to ensure long term success.
* Partner with digital and online team to ensure plans are suitably omnichannel to ensure seamless consumer journey.
* Partner with Field Sales and Activation team to ensure effective communication of trade plan and goals.
* Support Head of National Accounts / Commercial Director with ad hoc projects
* Support the development and performance of National Account Manager and National Accounts Coordinator to lead relationships with defined accounts whilst giving autonomy and accountability.
Data Insights (in collaboration with Retail Partners)
* Create data partnership (performance metrics, analytics, insights) with retailers to review impact of our activity but also drive overall Omni-Channel strategy.
* Partner with retailers to help analyse data and trends producing data insights to drive informed business decisions and performance improvements.
* Understand the client journey in each retailer to help offer the best client experience for our customers, building a seamless luxury Omni-Channel journey.
* Analyse competitor activities, animations, and trends to help feedback to the internal teams on our relevancy and impact.
What you will bring to the role:
* Experience in F&B and the luxury industry, where excellent customer experience was paramount.
* Experience of building omnichannel trade marketing plans that dovetail with retailer strategy.
* A digital mindset, aware of the latest market leading practises in online and physical retail experience.
* A strategic thinker coupled with digital knowledge to drive luxury digital experiences.
* Impeccable communication
* A manager with great people skills to help influence decision making process.
* A digital and client centric mindset.
* Highly organised, analytical, with excellent attention to detail.
* Excellent effective communication (Influencing/ Negotiating skills).
* Comfortable with data and analytics to feed business opportunities and business strategies.
* Ability to summarise large amounts of information and provide relevant insights to stakeholders.
* Teamwork (Team Relationship/ Teamwork & Cooperation/ Team Development).
You are energised by:
* Connecting and working with others to drive a common goal.
* Digital awareness and online tactics in implementing excellence online.
* Data analysis and measuring results.
* Being ahead of the curve with trends.
* Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
o Restoring Nature and Climate
o Investing in Circularity
o Advancing dignity and prosperity
o Promoting the autonomy of women
What you will gain from this experience:
* Strategic Impact: take ownership of national partnerships with key retailers, leading negotiations and shaping commercial strategies that drive brand growth across the fragrance and beauty category.
* Cross-Functional Collaboration: work closely with marketing, supply chain, and finance teams, developing a holistic understanding of how our luxury fragrance and beauty brand leads by example in a crowded market.
* Leadership Development: have the opportunity to mentor a high performing National Account Manager and participate in leadership training, preparing you for future roles.
* Market Expertise: gain deep insight into consumer trends, retail dynamics, and the competitive landscape within the luxury fragrance and beauty sector.
* Innovation Exposure: involved in launching new products, creative campaigns, and digital initiatives, sharpening your skills in innovation and brand storytelling.
* Networking & Visibility: build strong relationships with senior stakeholders across both the brand and retail partners, increasing your professional visibility and expanding your industry network.
* Personal Growth: sharpen your commercial acumen, negotiation skills, and resilience in a fast-paced, high-profile environment.
* The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.
Benefits at CHANEL
Our employee benefits have been created to support you across your professional and personal life by offering you:
* Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditionsand ability to add family members,Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
* Financial Wellbeing: Pension, Life Assurance and Retail Discountsacross multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
* Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
* Platforms: Multiple Platforms to support across Wellbeing
* Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
* Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependant and subject to change at any time
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
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