The role
Administration & Accounts Assistant
Circa £25,000 Salary (dependant on experience)
Full Time/Part Time position
Permanent Contract
Location: Salisbury
09:00 – 17:00, with an hour for lunch, up to 5 days per week.
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.
About the Agency
We are NFU Mutual's Salisbury and Wareham agency, who serve customers across Wiltshire and Dorset from our two friendly offices in Salisbury and Wareham. We put our customers' interests first and offer the personal touch, so that they are treated as individuals and get the service they deserve.
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Salisbury Agency.
About the role:
Working as a team you'll need to fulfil the following Key Roles & Responsibilities:
* Process, dispatch and maintain policy renewal documentation to Agency standards, ensuring records are maintained for audit purposes
* Collect customer payments to adhere to the Agency credit management policies
* Book customer appointments and manage Agent diaries effectively
* Administer and arrange events and communications as required
* Monitor and manage offices supplies
* Comply with all applicable sections of the NFU Mutual General Insurance Compliance Manual for the Agency Network
About you
* A confident & effective communicator, with good interpersonal skills both written and verbal
* Analytical, accurate and pay attention to detail
* Someone who demonstrates honesty, integrity, due skill, care and diligence
* A problem solver, who can use their own initiative and judgement
* Someone who is reliable and trustworthy
* Someone who is organised and able to work to deadlines as required
* Who enjoys working as part of a team with a positive can-do attitude
* Possess good IT skills to use Word & Excel as a minimum and able to learn new internal NFU Mutual IT systems
* A minimum of 5 GCSE's or equivalent including Maths and English
Our commitment to you:
* A place in an established and well-respected business where the growth and progression of our employees is encouraged, supported and achievement is recognised
* Thorough training and a supportive development plan to enable your success in the role
Benefits
* Health & wellbeing plan (currently simply health)
* 24 days holiday allowance (based on full time equivalent allowance) and carry over option
* Additional day of paid leave to undertake charity activities
* Additional day(s) of paid leave during the Christmas period
* Birthday as a free day's holiday
* Paid sickness absence
* Company Pension
* Flexible finish policy (one-hour early finish one day per month)
* Free parking
Please apply in writing with CV and covering letter to:
For more information about NFU Mutual's Salisbury and Wareham Agency visit:
We keep the personal information that we obtain about you during the recruitment process for no longer than is necessary for the purposes for which it is processed. How long we keep your information will depend on whether your application is successful, and you become employed by us, the nature of the information concerned and the purposes for which it is processed.
Closing date for all applications: 24 October 2025.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.