At our Hotel Indigo Chester, the neighbourhood is truly a place like no other. Each new chapter in this neighbourhood’s epic history has brought with it architectural traditions, and every Tudor building, half-timbered house, and medieval construction in this beautiful place tells its own story. The city celebrates and commemorates these tales, bringing them to life for residents and visitors through popular parades, festivals, and cultural events. Indeed, Chester is a cultural hub, a town that sparks and celebrates all forms of creativity.
From the 2000-year-old defensive walls that encircle the bewitching City of Chester to the vibrant arts scene and countless bars, restaurants, and nightclubs, this neighbourhood is positively buzzing. Enriched with local history, our boutique hotel is a great base to explore this wonderful city.
Home to The Forge, our restaurant with a traditional approach to contemporary British cooking. Our menu is a celebration of our passion for wild food. Marrying the refinement of century-old techniques with the very best local ingredients, The Forge brings to life the flavors, textures, and aromas of the lands that surround us.
This could be your opportunity to work somewhere completely unique, where you can be yourself, talk about the stories of our wonderful neighbourhood, and put your stamp on the ever-evolving brand that is Hotel Indigo.
Are you outgoing, full of energy, and enthusiastic? A natural-born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique hotel could be the place for you.
The Role:
We’re looking for a confident Receptionist to join the team. You’ll be front and centre of our stage, providing guests and visitors with a warm welcome and unparalleled service. Working to ensure the smooth running of the reception office and related areas, your main focus will be to provide a first-class service to all guests, anticipating their needs wherever possible to achieve ultimate guest satisfaction. You’ll answer all queries quickly and effectively, be fully conversant in all hotel and local amenities, ensure check-in and check-out are seamless, and be polite, courteous, and helpful to guests at all times. You’ll need to build quality working relationships between the other Front of House departments and support them when needed to ensure the smooth running of each area.
The Ideal Candidate:
We’re looking for a Receptionist who likes to get to know people. As the first point of contact for our guests, you’ll need to be a strong communicator and capable of holding genuine, authentic conversations, inspiring our guests to create wonderful memories. You should have good attention to detail and a clear customer focus, with a dynamic and flexible attitude. Experience using Opera would be beneficial but is not essential. Knowledge of the local neighbourhood is very important; you’ll need to share this knowledge with guests to provide thoughtful recommendations that enhance their stay.
All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
Benefits:
1. Heavily discounted staff room rates at all Castlebridge properties for you and your friends and family, starting from £50 per night, including breakfast.
2. 50% off your bill when dining in our restaurants or bars.
3. Fully funded apprenticeship programmes to develop your career without a reduction in pay.
4. Cycle-to-work scheme – save up to 40% on a wide range of bikes.
5. Healthcare Cash Plans – dental, optical, medical, and more, starting from just £1 per week.
6. Referral schemes for referring friends or family to join our team.
7. Flexible shift patterns and contracts to suit your lifestyle; we operate 24/7, so shifts are available for everyone.
8. Monthly colleague recognition through our 5-Star Service rewards programme, with monetary rewards for long service milestones.
9. Use of Wagestream financial wellbeing platform, allowing you to access your pay as needed.
10. Employee Assistance Programme – free, confidential advice available 24/7.
11. An internal social media platform connecting you with colleagues and the wider group.
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