To oversee the Hotel during the hours of 11pm and 7am as part of the Night Team. This multi-purpose role is an essential part of Hotel Operations to ensure the safety, security and seamless shift from Night to Day.
Front Desk
· Take-over from the Late Receptionist and Duty Manager and receive any handover notes
· Complete remaining check-ins offering all guests a warm and friendly welcome.
· Respond to guest requests and ensure they are dealt with efficiently and professionally to ensure the guests suffer minimum disruption during their stay.
· Provide a Night Drinks service to guests
· Complete all front desk and end of day procedures as detailed in the Night Brand Standards
· Handover to the Early Receptionist and complete a handover ensuring any issues are resolved / communicated.
Safety & Security
· Take responsibility for all aspects of safety and security during the Night Shift
· Ensure all Safety & Security procedures are followed in line with the Night Brand Standards
· Ensure all hotel departments and areas are locked down safely and securely.
· Be able to identify any major safety issues i.e. gas, electrics, leaks and be able to react accordingly.
· Be able to safely evacuate the Hotel in the event of a fire / emergency and follow the correct evacuation guidelines.
Meeting & Events
· Review the weekly function sheets and ensure all set-ups and preparation are completed as detailed.
· Ensure all set-up and presentations are completed to the Meeting & Event Brand Standards
· Ensure daily communications and handovers with the Meeting & Events Team remain consistent to prevent any issues occurring.
· Completing cleardowns and re-sets of all Meeting & Event spaces.
General Duties & Cleaning
· Support the Food & Beverage Team end of shift procedures – locking areas, switching off lights and air con units, collecting glasses and leaving areas ready for the next day.
· Clearing items from Hotel corridors / public areas and returning them to their correct location
· Cleaning and maintaining the Hotel front entrance on a daily basis following the cleaning procedures provided.
· Cleaning both front of house and back of house areas and any other cleaning duties required.
Job Types: Full-time, Permanent
Pay: £23,809.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
Language:
* English (preferred)
Work Location: In person