Onsite IT Support Engineer
Location: London
Start Date: ASAP
Salary: £30k - £45k (depending on experience) + Benefits
Reference: 20098
An excellent opportunity for an Onsite IT Field Support Engineer to join a forward‑thinking Managed Service Provider. This role provides hands‑on, in‑person technical support across the organisation, delivering a white‑glove service to VIPs (CEOs, Directors, etc.) and ensuring seamless IT operations. The Onsite Support Engineer acts as the primary onsite escalation point, collaborates with remote teams, coordinates with vendors, supports both Windows and Apple users, and maintains the highest service standards.
Key Responsibilities
* Deliver day‑to‑day, onsite technical support to users, including VIPs, ensuring a professional service experience.
* Diagnose and resolve complex hardware, software, and network issues, escalating to remote teams as required.
* Utilise remote access tools when needed and collaborate with remote IT engineers to resolve incidents efficiently.
* Provide guidance, training, and best‑practice advice to users, ensuring minimal disruption.
* Install, configure, and maintain hardware, software, and network devices (routers, switches, firewalls).
* Manage user accounts, permissions, and access controls; assist with password resets and account recovery.
* Maintain detailed records of support requests, resolutions, and IT asset management (hardware/software licences).
* Implement and enforce security procedures; educate users on security best practices.
* Manage escalations to third‑party vendors and software providers.
* Travel primarily within London Zone 1 and between office locations; provide out‑of‑hours support when required.
* Identify opportunities for process improvement and contribute to continuous service enhancement.
Required Skills
* Strong troubleshooting and analytical skills.
* Excellent verbal and written communication.
* In‑depth knowledge of hardware, software, and networking.
* Proficient in time management, prioritisation, and documentation.
* Ability to work independently and collaboratively.
* Professional, reliable, proactive, and customer‑focused.
Desirable Skills
* ITIL 4 Foundation certification.
* CompTIA Security+.
* Bachelor's degree in IT, Computer Science, or related field.
* Familiarity with advanced Microsoft 365 and Apple environments.
Experience
* 2+ years' experience in a 2nd line or onsite support role, within an MSP or similar company.
* Experience delivering white‑glove support to VIPs (CEOs, Directors, etc.).
* Proven ability to collaborate with remote teams and escalate incidents appropriately.
* Experience managing vendor or third‑party escalations.
* Experience supporting Microsoft 365 and Apple environments.
* Track record of diagnosing complex issues and providing excellent customer service.
Qualifications – Required
* CompTIA A+
* CompTIA Network+
* Microsoft 365 Fundamentals (MS-900)
* Microsoft Azure Fundamentals (AZ-900)
Qualifications – Desirable/Optional
* ITIL 4 Foundation
* CompTIA Security+
* Bachelor's degree in IT, Computer Science, or related field
Networking People (UK) is acting as an Employment Agency in relation to this vacancy.
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