We are excited to offer a fantastic opportunity for a Permanent Full time Cleaner Team Leader at NRS Harwell, Didcot, Oxford. The salary is competitive. The hours are Monday to Thursday 7.45am to 5pm and every other Friday 7.45am to 12.15pm 37 hours per week. Join our vibrant, inclusive community in NRS, working on a long term contract delivering essential cleaning services within a highly regulated environment. This role offers stability, routine and consistency, with clear responsibilities in a supportive role to your team. Your work will directly contribute to maintaining a safe, compliant and professional site, making this an ideal opportunity for someone looking for a secure role with dependable hours and a strong sense of purpose. What you will do: • Manage a designated site contract, ensuring that the contract service delivery is of a high standard, meets the Client’s needs and is delivered in line with the budgets set. • To keep close professional contact with clients and be able to ensure customer satisfaction • To ensure the SLA’s and KPI’s of the contract are achieved. • To understand and ensure the Service Level Agreement and Cleaning Specification is delivered to the required standard for the client. • To maintain regular contact with the Facilities Manager • To complete monthly audit inspections with the client to the KPI set within the contract. • To undertake weekly Cleaning and Safety inspections • To build relationships and rapour with the on site client, through attendance of monthly meetings. • To recognise and identify the ability to quote for additional ad-hoc work for the client, passing details onto line manager for quotation. • To ensure essential weekly documents are completed on site in line with policy including; weekly task sheets, custody sign off sheets. • To ensure adequate delivery of Health and Safety and compliance ensuring all policies and procedures are aligned with Mitie QHSE Team and the Client, ensuring all risks are mitigated efficiently and effectively. • To take ownership of Health & Safety for yourself and others at work • To review the H&S manual ensuring, electrical maintenance register is maintained and the accident reporting process is followed. • To observe all client and company statutory fire and safety regulations to promote a safe working environment for all Mitie staff in a diligent manner. • To understand the weekly labour budget hours and ensure WP is completed daily. • To effectively lead and manage the on site cleaning team in taking responsibility for motivation, performance and empowerment of the team. • To manage poor performance and deal with in line with Mitie disciplinary procedure. • To manage all rota’s to ensure staffing levels are maintained at all times, with holidays and sickness covered and managed appropriately. • To monitor sickness and abense of on site employees and manage in line with Bradford Factor process. • To ensure each team member, records signing in and out times of shift in the form of an attendance register which is forumulated into the relevant document to submit to Line Manager on a four weekly basis. • To carry out regular 121’s with all team members. • To carry out team briefs weekly and team meetings monthly to ensure key messages to meet the business and customer needs are met to satisfaction. • To complete the Mitie Appraisal process is followed with an annual MiReview setting employee SMART objectives. • To ensure the Mitie Induction and Training is completed with each new starter and a record kept on file in the form of the training record card. • To identify employee training and development needs, creating Performance Development Plans where applicable. • To ensure Mitie employees abide by the personal hygiene and uniform policy at all times. • To deal with any customer complaints or concerns within a timely and efficient manner to ensure the issue is fully investigated, with a robust action plan to rectify created, implemented and communicated back the client. • Ensure equipment and cleaning area is kept clean, tidy and in good working condition. • To understand how to report machinary faults to Equipment Services, the Service Level Agreement for repair and how to follow the escalation procedure. • Control, monitor and manage materials and consumables. Submit order where appropriate within a timely manner to Supplier. • To ensure the cleaning cupboard noticeboard requirements are met in full. • Demonstrate a commitment to work within the MITIE Core Values • To attend and fully participate in training courses. • To undertake additional duties in line with capabilities as required • To Carry out general cleaning duties as required • Contribute and share best practice with the wider team and contract • Fulfill all reasonable management requests and liaise and support with colleague’s to create flexible working relationships working towards the same objectives. What you will bring: • Health & Safety conscientious • Strong, effective communication skills • Problem solving skills • Strong client focused attitude • Demonstrable decision-making skills • Good interpersonal skills and the ability to communicate and motivate your team • Drive for continuous improvements in service delivery • Able to use own initiative • Highly organised with excellent planning skills, efficient and effective to meet deadlines • Self-driven and determined • Basic written and verbal English to understand Health and Safety practices and communicate effectively with the client and request additional duties. • Willing to take accountability of the delivery of the cleaning specification and satisfaction to the client. • Must be willing to go through Security Clearance • Must be will to work in controlled areas on the site • Must have a full clean diving licence valid to drive in the UK A full DBS is required to work on site – we will help you through this process Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .