The Community Resource team Home Care (CRT) are part of Cardiff Council’s Independent Living and Community Care Service (ILS) and work in partnership with vulnerable adults to support them to live independently at home and connected to their communities.
CRT is a joint service provided by Cardiff Council and Cardiff and Vale University health board that aims to support adults, through therapy and/ or home care, to recover or maintain their ability to live independently at home. The service provides reablement care which aims to encourage and support people to learn or re-learns skills necessary for daily living, following a period of illness or after a stay in hospital.
About the job
An exciting opportunity has arisen to join Cardiff’s CRT Home Care team.
You will be dealing with all referrals to the team and you will be providing support to members of the public and professionals over the telephone or electronically where required, such as signposting and completing onward referrals to other services.
You will be inputting data and using the department’s computer client record system. You will also produce basic reports in relation to the function of the team, providing statistical information as required and compile customer satisfaction questionnaires and compliments.
You will establish and maintain effective administrative systems in respect of the Community Resource Team, maintaining all team correspondence.
We take the welfare of our staff seriously and we strive to deliver positive working arrangements that support our amazing workforce to feel respected and valued.
Cardiff Council also offers some great benefits for staff including:
•A generous annual leave entitlement starting at 28 days per year to a maximum of 33 days per year after 5 years, with the option to purchase additional annual leave to a maximum of 10 days.
•Access to the Cardiff and Vale of Glamorgan Pension Fund which is part of the Local Government Pension Scheme (LGPS), offering a reputable, secure and flexible pension plan for peace of mind.
•Excellent training and development opportunities
What We Are Looking For From You
You will have experience of working directly with members of the public/other agency personnel.
You will be IT literate, with accurate keyboard skills and excellent communication skills.
You will have the ability to work autonomously and as part of a team.
You will have the confidence to deal with customer enquiries and complaints diplomatically and adeptly.
The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.
Additional information
This role will include weekend and evening working.
This vacancy is suitable for post share.
This post is subject to a Disclosure and Barring Service Enhanced check.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
Refer to the Job description and person specification and tell us how you meet the criteria set out in these when completing your application, and please note we do not accept a CV as an application for the post.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
Interviews will normally be held on Teams but if you would prefer a face-to-face interview, please let us know.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice
Apply today or email robina.samuddin3@cardiff.gov.uk or call 07815 465413 to arrange a further discussion about this opportunity!
Job Category Admin / Clerical
Department Housing & Communities
Working Pattern/Contract Type Full Time Permanent
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