Job Description
Location: Ballywalter, Co. Down, Northern Ireland
Reporting to: Operations Manager / Directors
Salary: £25,000 £30,000 per annum (depending on experience)
Bonus: £500 per annum (subject to strict terms and conditions)
Accommodation: Provided (mandatory permanent residence)
Role Overview
We are seeking a reliable and motivated Resident Park Warden to ensure the smooth day-to-day operation of our holiday parks. This is a hands-on, outdoor role requiring flexibility, initiative, and a strong work ethic. You must be comfortable working independently and responding to unexpected situations as they arise.
You will be assigned to specific parks; however, occasional work at other company locations may be required.
Key Responsibilities
* General park maintenance including grass cutting, gardening, painting, and upkeep of vacant pitches
* Monitoring and maintenance of facilities: toilets, recycling areas, play equipment, fire equipment, sewerage systems, and utilities
* Resetting electrical trips and taking monthly meter readings
* Responding to incidents such as minor emergencies, or customer concerns, escalating issues when necessary
* Litter collection and maintaining high presentation standards across the park
* Cleaning park office and company vehicle
* Inventory checks and basic vehicle maintenance
* Supplying gas and monitoring utility systems
* Greeting touring customers and providing visitor information
* Being responsible for the park mobile phones and taking customer calls in a professional manner
* Ensuring compliance with park rules, company policies and regulations
* Completing daily timesheets and maintenance records and recording relevant information in the park diary
* Wearing and operating a body camera in line with company policy (training provided)
* Acting as the first point of contact for residents and touring customers
* Carrying out regular and ad-hoc foot patrols of all caravan park areas, facilities, and access points
* Monitoring noise levels and behaviour, ensuring compliance with park rules, and dealing with disturbances in a calm and professional manner
* Monitoring site security, including gates, lighting, and communal areas
* Maintaining a visible presence to deter anti-social behaviour and provide reassurance to guests
* Provide on-call cover 2 nights per week
* Willingness to cover additional hours in the event of staff shortage, illness, or increased operational demands
Skills & Requirements
* Ability to read, write, and communicate clearly in English
* Good mobility and physical capability for walking, manual handling, and outdoor work
* Experience or capability using grass-cutting and gardening equipment (training provided)
* Full UK Driving Licence with BE entitlement (or willingness to obtain within 6 months at own expense)
* Confident driving, including towing trailers
* Enjoy outdoor work and be physically capable of walking patrols in all weather conditions
* Professional appearance and behaviour at all times
* Strong communication skills and ability to deal confidently with the public
Desirable (but not essential)
* First Aid qualification
* Skills in painting, plumbing, electrical work, joinery, herbicide control, or similar
Additional Information
* An Access NI Basic Certificate is required
* Induction and equipment training will be provided
* Bonus payment is dependent on full attendance, satisfactory performance, compliance with company rules, and professional conduct
* You will be required to carry out any other duties as specified by the Directors to facilitate the operational needs of the Company at any location where the Company is trading