Hi, Do you have experience providing customer service within an administrative role? Do you consider yourself to be an asset to a busy team and IT literate? Are you based in or around Shotton? TATA Steel are seeking a Customer Service Representative to initially join their team on a temporary basis. The successful applicant will be an approachable individual with good IT literacy and excels at providing customer service. Salary: £24,000 per annum, Band G. £12.31ph Location: TATA Steel, Shotton Works, Shotton Records Centre, Deeside CH5 2NH (on site) Contract Length:6 months initially Hours: 37.5 per week, Monday to Friday, standard office hours Start: ASAP, pending the result of a medical assessment which does include a drug and alcohol test Role Responsibilities: * Handling customer queries and signposting customers to further support * Order entry on internal systems * Using Excel for data management * Managing delivery queries and escalating if required * General administrative tasks * Working collaboratively in a growing team * Adhering to UK Health and Safety legislation at all times Essential Requirements: * Computer literacy (training will be provided on bespoke systems) * Strong written and verbal communication * High attention to detail * Previous office environment experience * Confidence in problem solving and handling complaints * Ability to work in a fast-paced environment Benefits: * Access to retail and restaurant discounts with major retailers * On site free parking * Opportunity to develop by being part of additional courses and training * Access to Employee Assistance programme for mental, physical and financial support * Dedicated team throughout your journey in the role * Opportunity to progress into a permanent position All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check