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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
* Provide excellent customer service by assisting customers with various transactions across the store.
* Drive sales through customer interactions, promoting the benefits of the Dobbies Club membership.
* Assist with customer queries using strong product knowledge, including allergies and dietary requirements.
* Work with your team to maintain the cleanliness and upkeep of the store.
* Perform duties on the shopfloor and in other areas as required, including stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience.
Who we are looking for
* A passion for delivering a great customer experience with a friendly smile.
* Experience in a customer-facing role and a passion for hospitality.
* Ability to work well within a team, build relationships, and enjoy celebrating success.
* Punctual, well-presented, and proactive with a can-do attitude.
* Eager to learn new skills and gain new experiences.
* Thrives in a busy, fast-paced environment.
* Demonstrates our values—being one team, improving daily, bringing a smile, loving gardens, and making it work for customers.
What we offer
* Generous annual leave entitlement, with flexible holiday use and limited statutory days off.
* Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in food halls.
* Access to Wagestream for financial wellbeing support, including early earnings access, savings, and advice.
* Support through Retail Trust—confidential assistance, virtual GP, free counseling, and retail rewards.
* Development opportunities via Dobbies Academy—eLearning and training programs.
* A thriving, passionate, diverse culture committed to customer satisfaction.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. We celebrate gardening and plants through our own brands, concessions, and services, promoting garden living all year round.
Many stores feature a restaurant or coffee shop, providing a relaxed environment for refreshments and meals.
We host events and community experiences and support a national charity, fostering community engagement.
We are dedicated to being a great place to work, encouraging colleagues to be their best, share successes, and work together to serve our customers effectively.
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