Job summary
Solutions4Health is an innovative company with a passion and a track record for tackling health inequalities. We are looking to recruit an enthusiastic Administrator & Clicent Support Officer.
The role is central to the effective operation of the local team and will require high levels of organisation, excellent communication skills, IT literacy and a positive approach to customer service. The successful candidate must have enthusiasm for helping others, have a clean driving licence and be willing to travel where necessary.
All our team members undergo a rigorous training programme to ensure they are working to the highest standard and demonstrating evidence-based practice. Full training will be provided to ensure the post-holder is competent to support across a range of areas.
If you feel you have the drive, passion and expertise to deliver and support Public Health services in our Award Winning, Dynamic Organisation, we would be delighted to hear from you.
Main duties of the job
MAIN DUTIES AND RESPONSIBILITIES
Co-managing the services generic email account. Answering queries and processing referrals. These referrals would need to be actioned promptly to ensure clients aren’t waiting to access support.
Contacting referrals by phone to triage appropriately and book them into see/speak with an advisor.
Responding to phone calls and answer phone messages as appropriate.
Attention to detail when inputting and maintaining the services database systems QM10 (Stop smoking).
Processing Invoices.
Providing support for meetings and seminars through the provision of welcome packs etc.
Arrange clinic/group sessions by booking venues and advisors.
Offer support, information and advice to clients / health professionals where necessary. Identifying clinical queries from callers, reviewing urgency and referral to appropriate Specialist.
Ensure enquiries/complaints are sensitively handled and raised appropriately for action.
Develop, monitor and maintain quality standards and initiate good office practices including appropriate data protection of client information; developing and maintaining manual and computerised filing systems; ensuring clinic rotas are kept up to date.
Plan and organise workload, this will include the management of a caseload.
Assist in the distribution of Stop smoking products.
To carry out any other duties relevant to the post.
In addition to the main administrative role you will, on occasion, be covering for our stop smoking advisors:
Explain to clients the principles of Stop Smoking Services so that they can make an informed choice to stop smoking.
Motivate and empower clients to make behaviour changes.
Devise and deliver a client-led treatment plan in concordance with national and local guidelines, effectively and professionally dealing with the issue of the quit attempt until it is resolved. This will include CO monitoring, the completion of accurate data to comply with NICE guidelines, and a comprehensive account of weekly interventions.
Deliver one to one, face-to-face clinics, which will have emphasis on supporting clients from local communities. These may be face to face or drop-in sessions.
Actively participate in promotional events which may include weekend working.
Additional duties as required.
ELIGIBLITY TO WORK IN THE UK
All applicants must be eligible to work in the UK. We only accept applications from candidates who are legally entitled to work in the UK.
EQUAL OPPORTUNITIES
Solutions 4 Health is committed to the development of positive policies to promote equal opportunity in employment. All employees have a responsibility to ensure that they understand, comply with and promote the Equal Opportunities Policy, avoiding behaviours which discriminate against colleagues, potential employees, clients or patients on the grounds of sex, marital status, race, age, sexuality, colour, nationality, ethnic or national origin, religion or disability.
DISCLOSURE AND BARRING SERVICE CHECK
All Solutions 4 Health employees either in direct contact with patients and/or with access to patient data are required to pass a