Senior Business Analyst – Hackajob, Birmingham, England, United Kingdom
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Role Introduction
This newly defined position supports a company-wide initiative to standardise and improve software delivery processes. Over the past year, the team has developed new delivery playbooks and clear “how-to” guides that will be rolled out across the business.
You will work closely with the Services Enablement Leads to design and deliver best practice processes, ensuring the end‑state system landscape aligns with high‑level requirements presented in a playbook. You will also configure and deploy all requirements into operational systems such as NetSuite and Salesforce to deliver the newly designed processes. The ideal candidate is solution‑focused, agile, proactive, and possesses excellent stakeholder management, communication, and organisational skills.
What You Will Do
* Define and agree the Process Framework / Taxonomy for each applicable product.
* Review the current state, gather requirements, and generate solutions to address gaps.
* Collaborate with cross‑functional Agile teams to produce ‘to‑be’ design deliverables in a standardised PlayBook; including user stories, clarifying business requirements and functional design.
* Facilitate stakeholder review of deliverables, swiftly addressing concerns and resolving issues.
* Liaise with the Product Lead on release planning sessions to support development of the product roadmap and ensure Playbooks are updated inline with releases.
* Arrange show‑and‑tell sessions with end users to ensure they are aware of progress, that development is in line with their expectations, and to increase familiarity of the new system.
* Support end‑user testing by reviewing test plans, creating test scenarios, and test scripts.
* Input into the development of comprehensive training documentation and support delivery of end‑user training.
What You Will Have
* Deep understanding of integrated processes with functional areas.
* Proven business transformation experience within large‑scale programmes.
* Experience of order‑to‑cash process improvement initiatives, enhancing operational efficiency and providing innovative solutions.
* Awareness of industry trends and best practices within the process area.
* Process design experience: workshops, requirements gathering, process mapping.
* Stakeholder management, including working with senior stakeholders and facilitating decision making.
* Experience working with technical teams on build and testing.
* Experience supporting change management and delivering effective training.
* Excellent communication skills – oral, written, and presentation, including the ability to listen effectively.
* Ability to self‑manage and work independently, prioritise workload to tight deadlines.
What We Do For You
Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.
* Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days.
* Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First.
Personal Growth – Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally.
* Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go.
* Performance Bonus – Our Group‑wide bonus scheme enables you to reap the rewards of your success.
* Online Learning Platform: SkillsHub – Learn at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. We also offer a range of external training opportunities including apprenticeships.
Financial wellbeing – We understand that, as well as your mental wellbeing, your financial wellbeing is really important.
* Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company.
* Income protection insurance – Providing you with support and assistance when you need it most.
Recognition – Highlighting and rewarding the great work our people do.
* Performance & Talent – Our own technology platform that allows you to get real‑time feedback, conversations and goals to help you become your best self.
Making a Difference – We provide opportunities to help our people make a difference to the causes they care about.
* MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding.
* Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it.
* Pennies from Heaven – Donate the pennies from your pay check to help make a difference without lifting a finger.
Who We Are
OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330 million. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive, and engaging place to work that not only powers the world of work but empowers the growth, ambitions, and talent of our people.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Research, Analyst, and Information Technology
Industries
Software Development
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