The opportunity
Delaware North UK is hiring a full‑time Head of Tours to lead our team at London Stadium in Stratford, East London. In this electric environment you thrive shaping the future of hospitality. As Tours Manager you will continuously develop and drive tours offerings, take initiative on large‑scale projects, and induct, train, and develop the tours team members. If you are the driven Head of Tours we are looking for, ready to manage a collaborative and enthusiastic team, take a shot at your career with us.
What We Offer
* A generous 33‑day holiday allowance (including bank holidays)
* Favourable pension contributions
* Experience in a dynamic workplace with an exciting year ahead hosting major sporting events and concerts in 2026, including West Ham United in Premier League and FA Cup football, UK Athletics Meet, Metallica, Take That, and more!
What will you do?
* Develop and execute strategies to drive sales, providing clear targets and objectives to maximise revenue and profit, using innovative ideas and networking to grow opportunities.
* Manage, brief, and organise tasks for tours team members to maximise time efficiency, using additional resources as appropriate.
* Support team member development plans to develop skills and growth within the department, while implementing training programmes for tours, and meetings and events teams.
* Communicate clearly and consistently with internal and external departments and business, promoting understanding and commitment.
* Ensure the operation complies with current health and safety, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence.
More About You
* 3+ years’ experience, including sales management or business development.
* No degree required.
* Experience building and executing successful sales campaigns leading to business growth, and communicating with multiple stakeholders.
* Strong written and verbal communication, sales, leadership, people management, planning and organising skills.
* IT literate, with experience in effective database management.
Who We Are
Home to the Hammers and UK Athletics, London Stadium is no stranger to presenting world‑class events. Delaware North manages the hospitality services of the 60‑80,000 seated stadium since 2015. As one of the UK’s most iconic sports and entertainment venues, London Stadium has hosted incredible events, from the 2012 Summer Olympics to the 2025 Iron Maiden concert, and many major sporting and music happenings.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family‑owned company with 100+ years of history. Our operations span the world, offering unique paths to growth and success in sports, gaming, hotels, and more.
Together, we’re shaping the future of hospitality — come grow with us!
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