Base Salary of £32,000.00-£35,000.00 plus performance bonus potential of up to £20,925 (OTE £55,925)
About Us
Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring, we have 9 showrooms across the UK, with a Head Office based in Loughborough. We are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.
Due to a brand new and exciting opening in Cheshire, we are looking for a Showroom Manager to join our team. You must be a friendly and confident communicator who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to customers requirements.
Job Description
As the Showroom Manager, you will be responsible for the day-to-day management of the premises, ensuring that the space is always presented to the highest standard. Duties include the management of a small sales team, providing advice on suitability and design to clients, raising quotations and invoices, taking payments, problem solving and sales aftercare.
Key Responsibilities
Management of small sales team
Welcoming customers to the showroom and building relationship with clients
Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
Creating quotations, processing payments, arranging deliveries, and providing outstanding after sales service
Ability to problem solve
Management of the showroom diary and appointments online
Updating the CRM system with relevant client information and daily activity
Occasional travel to other showrooms/Head Office
Requirements
Excellent customer service skills and outstanding time management and organisation skills are essential
Manage, develop and upskill direct reports
The confidence to start up face to face conversations with customers in the showroom, being able to engage and be a brilliant communicator
The ability to write clear, concise emails
Commercially minded and a proven ability to demonstrate driving sales
A background in design/interiors/creative industry
Exceptional attention to detail
A team player - someone who is always happy to help, is not afraid to get their hands dirty and has a genuine interest in meeting people
Proficiency with the Microsoft Office suite of products (with a focus on Excel, PowerPoint and Word)
Benefits
A great place to work with a friendly and welcoming team
Competitive salary package.
Paid Training
Employee assistance program.
Competitive holiday allowances with the option to buy holiday.
Enhanced parental leave.
Company pension.
Healthcare cash plan provided by Simply Health.
Employee and friends and family discount on Quorn Stone products.
Employee wellbeing initiatives with Mental Health First Aiders available across the business.
2 volunteering days each year.
Due to the location of our Showroom, applicants must have access to their own vehicle and a driving licence
Working hours 37 hours per week, with 2 days off.
#IHP
Job Type: Full-time
Pay: £32,000.00-£55,925.00 per year
Benefits:
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Ability to commute/relocate:
Alderley Edge SK9: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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