Crown Spa Hotel Scarborough blends Victorian charm with modern luxury on the scenic Yorkshire coast. The award-winning spa offers a tranquil escape with various treatments, while the leisure centre features a 40ft indoor pool and a gym. Each of our 116 bedrooms, from standard to executive, are designed for comfort and style, with many boasting breathtaking views of the sea. We are on the search for an enthusiastic, passionate, and dynamic individual to join us as Food & Beverage Supervisor.
Duties
Our Food & Beverage Supervisor is a key part of providing a warm, friendly and efficient service to our guests, ensuring exceptional service standards are delivered and maintained at all times.
Duties and responsibilities for this role:
Assist in the day to day management of the hotel Food & Beverage department including bar and restaurant.
Assist the hotel Operations Manager in leading the food & beverage team and making sure standards are met and policies are being adhered to.
Maximise bar & restaurant sales directly to ensure revenue earning opportunities are fully developed, including conference and events and both residential and non-residential customers.
Assist in creating a warm and welcoming environment for our guests
Ensure that all guests' requests and queries are responded to promptly and effectively
Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
Ensure the restaurant areas are clean and well presented at all times.
Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to senior management
Ensure all cash, charge, float and till procedures are carried out in line with company procedures
Ensure that all front of house and guest areas are well maintained at all times
Job Type: Full-time
Pay: £12.50 per hour
Benefits:
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Gym membership
Ability to commute/relocate:
* Scarborough YO11 2AG: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Supervising: 1 year (preferred)
Work Location: In person