Join the RCR Learning Team as our Operations Officer and play a pivotal role in driving operational excellence and innovation. This is a central position supporting the team’s strategic objectives, governance, and day-to-day activities. You’ll lead operational improvement projects, manage key business processes, and deliver outstanding customer service to both internal and external stakeholders.
What You’ll Do
As Operations Officer, you’ll be at the heart of our operations, ensuring the team runs smoothly and efficiently. Key responsibilities include:
* Operational Leadership: Streamline daily activities, embed standard operating procedures, and drive efficiency improvements.
* Governance Support: Oversee governance structures, lead secretariat duties for committees, and ensure compliance with RCR policies.
* Project Management: Scope, initiate, and deliver projects aligned with strategic objectives, managing risks and timelines effectively.
* Data & Reporting: Manage CRM systems, produce evaluation reports, and ensure compliance with data protection legislation.
* Recruitment & Onboarding: Support recruitment of staff and voluntary contributors, ensuring a welcoming and consistent experience.
* Collaboration: Work closely with colleagues, subject matter experts, and external partners to deliver high-quality learning experiences.
About You
We’re looking for someone who:
* Has strong project management skills and thrives in a dynamic environment.
* Brings a proactive, solution-focused approach to operational challenges.
* Is passionate about continuous improvement and innovation.
* Communicates effectively with senior stakeholders and external partners.
* Has experience managing systems, processes, and governance activities.
Why join us
* Make a difference to the lives of Doctors and the specialities they work in every day!
* Hybrid working (60% working week can be done remotely)
* Modern working environment
* Equipment provided to work from home
* Generous annual leave allowance
* Excellent pension scheme
* Interest free season ticket loan and cycle to work scheme
* Employee Assistance Programme