Property Manager / Lettings
Company: Burbank Properties
Contract Type: Permanent
Location: Slough
Hours: 38 hours per week
Salary: £27,000 – £30,000 (depending on experience)
Proposed Start Date: 1st November 2025
Job Purpose
Burbank Properties is seeking a dedicated and professional Property Manager to oversee a portfolio of residential and commercial properties in West London. This role is central to ensuring smooth lettings, efficient maintenance, accurate record-keeping, and strong landlord and tenant relations. The successful candidate will be highly organised, customer-focused, and proactive in managing compliance, property performance, and client satisfaction.
Key Responsibilities1. Lettings & Lease Management
* Conduct property viewings and tenant screenings (references, credit checks, Right to Rent).
* Prepare tenancy agreements, renewals, and statutory notices (e.g., Section 21, Section 8).
* Manage move-in/move-out processes, including detailed check-ins and check-outs.
* Liaise with landlords and tenants regarding rent, arrears, and disputes.
* Maintain up-to-date tenancy and deposit records (in line with government-approved schemes).
* Collaborate with estate agents to market properties, manage enquiries, and coordinate viewings.
2. Inventory & Inspections
* Conduct or oversee mid-term inspections, reporting findings to landlords.
* Complete detailed inventory checks, documenting property condition and fair wear-and-tear.
* Manage deposit disputes in line with Tenancy Deposit Scheme (TDS) guidelines.
3. Maintenance & Repairs
* Coordinate repairs and maintenance with contractors, ensuring timely and cost-effective solutions.
* Carry out property risk assessments (gas safety, EPC, electrical checks, Legionella).
* Monitor contractor performance, ensuring quality and value.
* Handle emergency maintenance issues (on a rota basis if required).
* Advise landlords on compliance matters including HMO licensing and safety standards.
4. Client & Tenant Relations
* Serve as the primary contact for landlords, tenants, and agents.
* Provide landlords with regular updates on property performance and issues.
* Resolve tenant concerns efficiently, maintaining positive relationships.
* Mediate disputes professionally, safeguarding both tenant welfare and landlord interests.
5. Administration & Compliance
* Maintain accurate records in company CRM/property management systems.
* Ensure compliance with lettings legislation (Housing Act 2004, Tenant Fees Act 2019, Consumer Rights Act 2015, etc.).
* Manage rent collection and arrears in line with company procedures.
* Handle email correspondence and documentation efficiently.
Person SpecificationEssential Skills & Experience
* Minimum 2 years' property management experience (lettings, inventory, or maintenance).
* Knowledge of UK lettings legislation and compliance requirements.
* Proficient with Microsoft Office (Word, Excel) and property software (e.g., Reapit, Arthur, MRI).
* Strong negotiation, organisational, and problem-solving skills.
* Full UK driving licence (if property visits are required).
Desirable Qualifications & Experience
* ARLA Propertymark / NAEA / NALS qualification (or willingness to work towards).
* Experience with inventory software (e.g., InventoryBase, No Letting Go).
* Basic understanding of property maintenance (plumbing, electrical, damp).
* Previous experience in a customer-focused or client service environment.
Personal Attributes
* Professional, diplomatic, and customer-oriented.
* Excellent communication skills (both written and verbal).
* Strong team player while able to work independently.
* Highly organised with effective time management.
* Calm under pressure and able to meet deadlines.
Perks & Benefits
* Training on our bespoke property management systems.
* Free on-site parking.
* Complimentary beverages.
* Discounts at selected local businesses.
Job Type: Full-time
Pay: From £27,000.00 per year
Benefits:
* Bereavement leave
* Casual dress
* Company events
* Employee discount
* Flexitime
* Free fitness classes
* Free parking
* On-site parking
* Paid volunteer time
* Sick pay
Work Location: In person
Reference ID: Property Manager
Expected start date: 01/11/2025