Job Overview
At AO, we’re all about doing things brilliantly, delivering our strategy with clarity, pace, and real impact. As Head of Group Programmes, you’ll play a pivotal role in bringing structure to how we plan, deliver and track our most important initiatives across the business.
You’ll work closely with senior leaders and teams across AO to ensure alignment on priorities, eliminate duplication, and drive collaboration.
Responsibilities
Driving strategy delivery & performance
* Own the rhythm of strategy management, track progress, call out what's on or off track, and help teams course correct.
* Create a clear, real-time view of priorities, milestones, risks, and dependencies so leaders can make informed decisions.
Helping leaders shape and land initiatives
* Support leaders in defining clear objectives, plans, and measures of success.
* Connect activity across teams to ensure work is sequenced effectively and delivered end to end.
* Help refine and present plans so decisions are faster, clearer, and more impactful.
Keeping the organisation aligned
* Maintain alignment across the business as priorities evolve.
* Spot overlaps, duplication, and gaps early, simplifying before they become issues.
Building delivery capability
* Strengthen delivery by embedding consistent ways of working, governance, and planning.
* Improve execution over time, not just for individual programmes, but across the Group.
Providing insight, foresight, and challenge
* Identify risks, inconsistencies, and emerging challenges early.
* Act as a trusted advisor, bringing options, trade-offs, and recommendations.
* Ensure decisions are grounded, joined-up, and focused on outcomes.
Qualifications
* Natural relationship-builder who brings people together and builds trust quickly.
* Experience leading programmes, portfolios, or strategy delivery in complex organisations.
* Confidence holding teams to account, challenging constructively, and focusing on outcomes.
* Structured and decisive, able to simplify complexity into clear next steps.
* Comfortable working with senior leaders and making decision-making easier.
* Strong judgement and focus on what really matters.
Benefits
* 25 days holiday, plus bank holidays (increasing to 27 days after 2 years).
* Flexible benefits including 9% employer pension contribution and private healthcare.
* Opportunity to participate in the AO incentive programme.
* VIP access to the AO Arena – opportunities to win free tickets and pre-sale access.
* Health & wellbeing benefits – discounted gym membership, onsite spa, and virtual GP & mental health support.
* Exclusive discounts across our product range.
* Family leave – enhanced maternity, paternity, and adoption leave.
* 2 fully paid days a year to donate your time to charity of your choice.
* Onsite perks – free parking, complimentary breakfast, and coffee at our in-house coffee shop.
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