Salary: £38,000 - 45,000 per year Requirements: Strong technical knowledge across IT support, infrastructure, systems and troubleshooting. Experience within an IT support, helpdesk, infrastructure or technical services environment. Understanding of IT security principles and best practice. Ability to explain technical concepts clearly to learners and employers. Experience coaching, mentoring, teaching or assessing learners would be beneficial. Excellent communication and stakeholder engagement skills. Strong organisational and administrative skills. Ability to motivate and support learners to achieve their goals. Positive, professional and solution-focused approach. PGCE, Cert Ed, QTS or Level 4 Teaching Qualification, or a Level 3 Teaching Qualification and Level 3 Assessor Qualification. English Level 2 or above and Maths Level 2 or above. Degree or higher qualification in a relevant subject area, or minimum 2 years relevant industry experience with appropriate qualifications. Qualification at a level above the programme being delivered. Additional technical certifications demonstrating occupational competence. Level 3 IAG qualification or willingness to work towards it within the first 6 months. Responsibilities: Deliver one-to-one coaching and support to ICT apprentices. Guide learners through their apprenticeship journey from enrolment through to End Point Assessment. Support apprentices in developing technical skills across IT support, troubleshooting, systems, security and customer service. Conduct regular progress reviews and provide constructive feedback. Work with employers and apprentices to develop structured learning plans and workplace projects. Support portfolio development and ensure evidence meets apprenticeship standards. Prepare learners for End Point Assessment interviews and practical assessments. Record learner activity and progress using OneFile and other internal systems. Embed Maths, English, Safeguarding, Prevent, Equal Opportunities and Health and Safety within coaching sessions. Identify learning barriers and provide practical solutions to support learner success. Monitor learner engagement, retention and achievement. Liaise with Internal Quality Assurance and wider delivery teams to ensure quality standards are met. Maintain accurate learner records in line with funding and compliance requirements. Technologies: ICT Support Security More: We are recruiting on behalf of a respected and growing training provider for an IT Business Coach to join our expanding team based in London and Manchester. This is a hybrid role with travel, and office attendance is required. We are seeking two people: one for Manchester and one for the London Borough near Tower Hill. The role offers a salary of £38,000 to £45,000 per annum, 37.5 hours per week, four office visits per year, 31 days annual leave inclusive of public and bank holidays, a company pension scheme, Medicash after probation, an internal wellbeing team, recognition lunches, prizes for top performers, internal and external training courses, ongoing professional development and technical training, and all basic IT equipment including a laptop and headphones. We offer a supportive, collaborative team environment and the opportunity to use your IT experience to inspire the next generation of technology professionals. last updated 24 week of 2026