Job Title – Housing Officer
Location – Portsmouth & Havant (Portsmouth City Council)
Contract – Temporary (Ongoing)
Hours – Full Time, 37 hours per week
Salary – £19.35 LTD / £16.11 PAYE per hour
Role summary –
We are currently recruiting for a Housing Officer on behalf of a local authority in Portsmouth. The successful candidate will be responsible for managing a patch of around 250 properties, providing comprehensive housing management support to tenants and leaseholders. You’ll play a vital role in helping residents sustain their tenancies, while delivering excellent customer service and taking appropriate tenancy enforcement action where necessary.
Key Responsibilities:
* Support tenants to meet their responsibilities under the tenancy agreement
* Offer advice on budgeting, income maximisation, and property upkeep
* Tackle anti-social behaviour and contribute to multi-agency case management
* Conduct home visits and maintain up-to-date case records
* Prepare and present documentation for court and case conferences
* Use sound judgment to manage and prioritise a diverse caseload
* Engage with customers to identify vulnerabilities and offer appropriate support
* Represent the council at court hearings and other formal settings
* Use IT systems and Microsoft Office software effectively
Requirements:
* Previous experience in front-line housing management or similar customer-focused role
* Ability to work under pressure and manage a busy caseload independently
* Excellent communication, problem-solving, and decision-making skills
* Confidence in representing the council at court and multi-agency meetings
* Competent in MS Word, Excel, Outlook, and case management systems
* Full driving licence and use of a car is desirable
* Willingness to work flexibly across 7 area offices and outside normal hours when required
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
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