Senior Debt Recovery Specialist
Department: YUR - 2120 - Debt Enforcement & Mgt
Employment Type: Permanent - Full Time
Location: Leicester
Reporting To: Collections Manager
Compensation: £25,000 - £28,000 / year
Description
Reports to: Collections Manager
Location: Leicester, LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week. Office Based.
Salary: £25,000 - £28,000 (Subject to Tax and NI)
Bonus: Up to £12,000 annually (£3,000 per quarter), based on performance and KPIs (subject to tax and NI)
Are you a tenacious Collections & Recoveries professional looking for your next challenge?
We’re seeking a results-driven Collections and Recoveries Specialist to join our expanding team. If you have experience in the energy or financial services sector and excel at managing complex queries and reducing DSO (Days Sales Outstanding), we’d love to hear from you.
We’re one of the UK’s fastest-growing energy suppliers, providing services to thousands of commercial businesses nationwide. With bold expansion plans and a proven track record, this is an exciting opportunity to be part of our journey.
What We Need from You
* Proactively manage the recovery of overdue accounts through outbound contact via phone, email, and written correspondence
* Handle complex and high-value cases, negotiating payment arrangements or settlements professionally
* Collaborate with Legal and Customer Service departments to resolve disputes and ensure smooth recovery processes
* Investigate reasons for non-payment, assess risks, and recommend actions to mitigate exposure
* Analyse account data to identify trends and areas for improvement
* Provide regular performance updates and reports to senior management
About You
* Decisive thinker with sound judgment under pressure
* Commercial mindset balancing business goals with fair customer outcomes
* Insightful in distinguishing genuine hardship from avoidable non-payment
* Clear communicator, confident and articulate both verbally and in writing
* Collaborative team player supporting colleagues and shared success
* Motivated, resilient, with a positive attitude and continuous improvement drive
* Respectful, personable, professional, and courteous
* Detail-oriented and dependable, committed to following through
Why Join Us?
* Structured bonus – Earn up to £12,000 per year based on KPIs
* Supportive team – Work with friendly professionals in a growing company
* Career growth – Opportunities for development within a rapidly scaling organisation
* Dynamic environment – Varied daily tasks with recognition of your contributions
Yü Comes First
We offer a wide range of employee benefits, including:
* 24 days annual leave plus bank holidays
* Generous bonus scheme based on performance
* Training and development for supervisory and management roles
* Opportunities to spend time in our sister business Yu Smart
* Holiday buy-up of up to 5 days
* Day off on your birthday
* Employee Assistance Programme
* Annual salary reviews
* Enhanced parental policies
* Recognition awards, additional leave for special occasions, and more
This position does not meet UK Visas & Immigration sponsorship criteria for Skilled Worker visas; applications are only accepted from candidates with indefinite right to work in the UK. If you require reasonable adjustments during the application process, please let us know.
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