Job title: Customer Service Administrator
Location: Guildford
Hours: Monday to Friday flexible between 8:30am – 5:30pm
Salary: Up to £29,000
Perks: On-site parking, structured training, and a clear progression path into surveying
Our client
We’re excited to be working with an award-winning business who have an excellent reputation for nurturing talent and promoting from within, they’ve built a collaborative, down-to-earth culture with impressive staff retention and genuine career development.
This is a brilliant opportunity for someone who enjoys client interaction, thrives in a fast-paced environment, and is looking to grow within a business that invests in its people.
The Role
As the Customer Service Administrator, you’ll be the friendly voice and steady hand behind a wide range of client enquiries. From coordinating logistics to keeping national accounts in the loop, you’ll be a key player in maintaining smooth operations and delivering excellent customer service.
Key Responsibilities
* Be the first point of contact for all client communication, delivering a warm, professional service every time
* Manage a high-volume phone line, responding to enquiries and meeting daily SLAs
* Keep records up to date, upload essential documentation, and resolve queries efficiently
* Support national account relationships by providing updates on orders and project timelines
* Oversee shipping and logistics coordination with internal teams
* Identify opportunities to upsell additional insurance-related services
About You
* A natural communicator with excellent customer service skills
* Calm under pressure and comfortable juggling multiple priorities
* Meticulously organised with high attention to detail
* A collaborative team player with a proactive, adaptable approach
* Previous admin or client support experience in a fast-paced environment is a bonus
What’s On Offer?
* Genuine progression path with a route into surveying or other internal opportunities
* Full training and development from day one
* Supportive culture that values every team member
* Flexible working ethos with great people