Job Description
Customer Service Advisor
Location:Newcastle, NE12 8BU
Salary:Starting at £26,133 per annum, increasing with role progression, plus £1,200 performance-based bonus
Hours:40 hours per week
Shifts:Monday to Friday, 9:00am 6:00pm
Holidays:21 days annual leave (increasing to 23 days after 12 months service) plus bank holidays
About the Role
We are currently recruiting Customer Service Advisors to join our Customer Service department at Verisure Services in Newcastle.
This is a role where you will support customers by handling queries, resolving complaints, and ensuring a high quality customer experience at every interaction.
About Verisure
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America.
Our mission is simple: to give our customers peace of mind by protecting what matters most.
Key Responsibilities
1. Deliver excellent customer service within an inbound contact centre environment
2. Handle customer complaints professionally and effectively
3. Respond to customer enquiries clearly and accurately
4. Support customers with invoices and process payments over the p...