Support Medical Secretary
The closing date is 29 April 2026.
The Specialty Medicine Directorate are looking to appoint an enthusiastic and suitably qualified Support Medical Secretary to support the Heart Failure service based at the Royal Glamorgan Hospital.
The post holder will be required to work within a team using their own initiative and demonstrate excellent communication and organisational skills.
Main duties of the job
The main purpose of this role will be to provide secretarial duties such as audio typing of medical correspondence, mail and filing duties, managing patient pathways and liaising with staff, patients, relatives/carers and external partners.
A good understanding of the principles of Referral to Treatment guidelines is also required and an empathetic approach to customer care, therefore an excellent telephone manner will need to be demonstrated.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short‑listing and selecting candidates. This isn't "fluency", just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see "Welsh Language Guidance" in the documents right at the bottom.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy -- Our Health, Our Future -- focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
* We listen, learn, and improve
* We treat everyone with respect
* We work together as one team
CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth and access to ongoing learning and development.
At CTM, you'll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents section.
Person Specification
Qualifications
* RSA/OCR Level III or equivalent level of knowledge, skills and experience.
* Good standard of education.
* Knowledge of medical terminology.
* Medical Secretary qualification e.g. AMSPAR, ECDL.
Experience
* Previous experience in a secretarial role within a health setting.
* Experience of working in a busy office environment.
* Ability to prioritise and manage own workload.
* Previous NHS experience.
* Knowledge of NHS/Health Board applications, i.e. WPAS.
Aptitude and Abilities
* Excellent keyboard and audio typing skills
* Excellent communication and telephone skills.
* Excellent organisational and time management skills.
* Confidentiality and diplomacy.
* Welsh language speaking/listening skills at Level 3 or above.
* Ability to work on own initiative and as part of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a disclosure submission to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cwm Taf Morgannwg University Health Board
£26,300 to £27,890 a year per annum pro rata
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