We are looking for a dynamic and forward-thinking Head of Housing Improvement and Strategy to join a high-performing housing service at a crucial stage of transformation. This senior leadership role offers the opportunity to drive lasting change, enhance service delivery, and shape housing strategy across a significant social housing portfolio. If you are an experienced housing leader with a strong background in service transformation, compliance, digital systems, and performance improvement - this could be your ideal next step. The Role As the Head of Housing Improvement and Strategy, you will lead strategic improvement, digital transformation, policy, customer experience, and housing systems. Working closely with the Director of Housing and senior leadership colleagues, your focus will be on regulatory compliance (including TSMs and Consumer Standards), resident engagement, system optimisation, and delivering key corporate objectives. This is a high-impact role that will see you: ·Lead the delivery and review of the Housing Strategy and supporting policies. ·Oversee housing IT systems, data governance, and digital transformation. ·Manage customer experience and housing complaints, ensuring continuous learning and service improvement. ·Drive compliance with the Regulator of Social Housing's standards and the Housing Ombudsman's Code. ·Lead service transformation initiatives aligned w...