Overview
Help shape the future of care at Richmond Villages. At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world. Richmond Villages is a key part of that mission – delivering person-centred care in beautiful, supportive environments. We're looking for a passionate and experienced leader to join us as Head of Operational Quality, ensuring the highest standards of care and compliance across our care homes and domiciliary services.
Responsibilities
* Lead clinical quality, regulatory compliance, and risk management across Richmond Villages.
* Partner with the Managing Director and operational leaders to drive continuous improvement.
* Support and oversee the performance of CQC Registered Managers.
* Use clinical metrics and data to identify risks and ensure early intervention.
* Represent Richmond Villages in clinical governance forums and with external stakeholders.
* Contribute to strategic initiatives including dementia care and service innovation.
Qualifications
* Strong understanding of the UK care sector and CQC regulatory framework.
* Proven experience in senior leadership roles within quality assurance.
* Ability to influence at all levels, including with regulators and senior stakeholders.
* Passion for person-centred care and improving resident outcomes.
* NMC registration is essential.
* Experience managing nursing care homes is advantageous.
Benefits
* Competitive salary and pension match contribution up to 6% employee and 12% employer.
* Life assurance (7 times basic salary).
* Private medical insurance including family cover.
* 33 days annual leave inclusive of statutory bank holidays plus 3 paid volunteer days per year.
* Access to Bupa benefits including health insurance, wellbeing support, and career development.
* Work flexibly with national travel and hybrid working.
* Be part of a purpose-driven organisation that values bravery, care, and responsibility.
Time Type: Full time. Job Area: Delivery and Operations.
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