About StarRez
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.
The Role
Wea are seeking a Team Lead to join our Professional Services team here at StarRez. As a team lead, you are responsible for supporting the successful delivery of Professional Services projects across the EMEA region. This role provides day-to-day supervision, leadership, and guidance for Professional Services delivery team members, including Project Managers, while supporting a low volume of projects during peak periods.
You will partner closely with the Sr. Manager – EMEA to ensure consistent delivery standards, regional alignment, and strong team performance. This role includes people management responsibilities focused on coaching, performance support, and day-to-day oversight of delivery team members.
Role Specifics
* Work Location: Remote (UK)
* Travel: 5% (The percentage of travel is an estimation and may vary depending on business need.)
* Reporting Structure: This role reports to the Senior Manager, Professional Services.
Application Deadline: This role will accept applications until January 30, 2025 unless otherwise posted.
What You Will Own
Project Delivery and Execution
* Act as a senior delivery resource, supporting a limited number of projects during peak demand or to mitigate delivery risk.
* Provide support on complex or high-risk engagements as required to ensure successful outcomes.
* Ensure delivery work aligns with StarRez implementation methodology, quality standards, and regional expectations.
* Provide escalation support for delivery challenges, risks, or client concerns within the EMEA portfolio.
* Maintain visibility of project health, timelines, risks, and delivery outcomes across supervised team members.
People Management and Supervision of Delivery Team Members
* Provide day-to-day people management, supervision, and functional leadership to Professional Services delivery team members in EMEA, including Project Managers.
* Conduct regular one-to-one meetings focused on delivery performance, development, and wellbeing.
* Support goal setting, ongoing feedback, and performance conversations in partnership with the Sr. Manager – EMEA.
* Identify development needs and support skill growth through coaching and on-the-job guidance.
* Support onboarding and ramp up of new delivery team members in the region.
* Monitor performance, capacity, and engagement, escalating concerns or risks as appropriate.
Regional and Cross-Functional Collaboration
* Partner with the Sr. Manager – EMEA to align delivery execution with regional priorities, resourcing needs, and capacity.
* Support coordination across time zones, languages, and cultural considerations common to EMEA delivery.
* Collaborate with Sales, Support, and other internal teams to ensure smooth handovers and aligned delivery execution.
* Assist with supporting the services scoping process by providing delivery input and validation to help ensure adequate scope is included in delivery contracts.
* Contribute to regional process improvements and delivery best practices.
Operational and Team Contribution
* Monitor workload balance and delivery capacity across the team and raise risks early.
* Share delivery insights, trends, and regional risks with the Sr. Manager – EMEA.
* Model StarRez values and high standards of delivery in all client and internal interactions.
* Participate in internal initiatives, programmes, or projects as assigned.
Required Qualifications
* Strong experience delivering software or SaaS implementations in a Professional Services environment.
* Prior experience leading or managing delivery-focused team members.
* Solid understanding of project management fundamentals and delivery methodologies.
* Ability to balance people leadership responsibilities with limited hands-on delivery.
* Experience working across time zones and supporting regionally distributed teams.
Preferred Qualifications
* Experience delivering projects within the EMEA region.
* Familiarity with higher education or housing technology environments.
* Experience supporting multi-country or multi-language client engagements.
Reasons to join our Team:
* Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
* Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.
* A supportive team environment with emphasis on learning and development opportunities
* Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
* Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.
Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you
We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
Notice to external Recruiters and Recruitment Agencies:
StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.
StarRez is an equal opportunity employer.