The Role
The Personalisation Team Leader is responsible for overseeing the end-to-end management of personalised and print products for Darts Corner. This includes managing the production process, ensuring high-quality outputs, optimising efficiency, and driving customer satisfaction. The role requires strong leadership, technical expertise in print and personalisation processes.
Key Accountabilities
* Oversee the personalisation and print production process, ensuring orders are completed accurately and efficiently.
* Calibrate and profile machines to maintain colour accuracy and print consistency.
* Implement and maintain quality control standards to uphold brand reputation.
* Manage inventory levels of print materials, inks, and customisation supplies.
* Identify and resolve production issues, ensuring minimal downtime and scrap.
* Maintain and optimise printing and engraving machinery to ensure consistent output.
* Research and recommend new printing techniques, machinery, and software for improved efficiency and quality.
* Work closely with suppliers to ensure the best materials and technology are used.
* Lead and manage the personalisation team, fostering a culture of continuous improvement.
* Provide training and support to staff on equipment use and workflow best practices.
* Manage workload allocation to meet order deadlines and seasonal demand spikes.
* Responsible for resource planning working alongside the Head of People and Operations.
* Stay up-to-date with industry trends to ensure Darts Corner remains at the forefront of customisation in the darts industry.
* Test and refine new personalisation methods to enhance customer experience.
* Work closely with customer service to address any issues or concerns related to personalised orders.
Skills, Knowledge and Attributes
* Must be flexible and willing to work in line with the demands of the business
* Must have experience using UV printing machines
* Experience of people management in a personalised/print, operations environment
* Experience of managing against a clear set of KPI's in a daily, weekly, monthly operating cycle
* Experience of working as part of a management team
* Naturally resilient and able to remain calm under pressure
* Excellent interpersonal skills with an approachable style
* Ability to handle situations sensitively and able to maintain confidentiality
* Ability to adapt quickly, have a flexible attitude and to anticipate and prioritise different workloads
* Good administrative skills
* Working as a team player and able to provide effective communication
* Excellent organisational, planning and time management skills
* Experience using a WMS
If you are passionate about leading teams and driving success within an organisation, we invite you to apply for this exciting opportunity as a Team Leader.
Job Types: Full-time, Permanent
Pay: £29,000.00-£34,000.00 per year
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
* Referral programme
Application question(s):
* Do you have experience of using UV printing machines?
* Do you have experience in leading a team?
Work Location: In person