Commercial Insurance Handler
Leicestershire
Salary £35,000 - £38,000
Office based role to deal with existing commercial insurance business via the telephone. You will be dealing with renewals and managing client expectations and communications to provide a high level of customer service, retaining existing clients and growing the company's reputation
Role Requirements
* A highly developed sense of integrity and commitment to customer satisfaction.
* A demonstrated passion for excellence with respect to treating and caring for customers.
* The ability to communicate clearly and professionally, both verbally and in writing.
* The ability to handle difficult customers and complaints if necessary.
* To have a pleasant, patient and friendly attitude.
* The Commercial Account Handler will have strong decision making and analytical abilities.
* To have strong detail orientation and communication / listening skills.
* A willingness to work a flexible schedule and occasional overtime when needed.
* To possess a strong work ethic and team player mentality.
Main Tasks and Responsibilities
1. To obtain quotations, using delegated authority arrangements or by referring to insurers, the Commercial Account Handler will communicate quotations, advising the most appropriate in terms of price and cover to meet the applica...