Job Title: Customer Service Representative
Location: Colchester, Essex (free parking)
Salary: Starting salary from £27,000 pa - depending on relevant CS experience
Benefits: 23 days leave + 8 BH – rises with service to 26 days + Paid day for your birthday, Free lunch each day, Employee awards, 6 month probationary period then eligible for Share scheme bonus
Hours: Monday to Friday
7.30am to 4.30pm – 40 hours per week
No remote or hybrid working
Customer Service Representative Role
Responsible for delivering an excellent customer experience by managing customer samples, orders, and dispatches through third-party logistics (3PL) providers. The role involves handling enquiries, resolving issues, and providing accurate information regarding products, availability, and delivery timelines.
The successful candidate will be highly organised, detail-oriented, and capable of managing multiple priorities. You will play a key role in ensuring smooth end-to-end order processing, maintaining customer satisfaction, and supporting operational efficiency.
Knowledge of logistics and supply chain processes including internation shipping an advantage
Customer Service Representative candidate requirements
IT & Data Handling Skills
* Excel – for reporting and data analysis
* Confident use of business systems and tools including MS Word, Excel and PowerPoint
* Working knowledge of SAP a distinct advantage
* Accurate data entry and record-keeping
* Clear and professional verbal and written communication
* Strong active listening skills
* Ability to identify issues quickly and resolve effectively
* Confidence in handling complaints and complex situations
* High level of accuracy in order processing and data management
* Ability to identify discrepancies and prevent errors
* Strong prioritisation and multitasking skills
* Ability to meet deadlines and service level targets
* Comfortable working in a fast-paced, changing environment
* Resilient and calm under pressure, professional handling of complaints
* Ability to de-escalate and negotiate solutions