Job Description
Control Room Operator
About Us: Enigma Group is a growing company specialising in delivering a highly personalised and focused range of security services. Our extensive client portfolio includes many premium-brand organisations. We are seeking an ARC Operator for our partner company, Hackle Security Services.
Preferable: CCTV Licence (the company can provide training and licensing if necessary).
Company Benefits: holiday entitlement, pension and insurance contributions, training, uniform, etc.
Details:
* Shift pattern: 4 on 4 off
* Shift times: 7 am to 7 pm / 7 pm to 7 am
* The candidate should be able to cover night shifts, including holiday and sickness absence.
Pay Rate: £13 per hour
Location: Newbury, RG14 5SJ
Job Responsibilities:
* Staff the security control room and operate all functions including CCTV, alarm, telephonic, radio systems, key distribution, and logbook recording.
* Direct patrolling security officers to attend incidents and coordinate with the Manager.
* Record incidents accurately and write concise reports.
* Deal professionally with clients, individuals, colleagues, and security officers.
* Undertake staff training and assist in training new staff.
* Perform special duties as required.
* Any other duties as assigned.
Person Specification:
* Excellent command of English, both verbal and written.
* Proficient IT skills, including Outlook.
* Ability to remain calm and make decisions in crisis situations.
* Ability to write detailed reports for management and clients.
* Flexible to work nights, days, and weekends as per roster.
* Knowledge of Timegate is an advantage.
* Capable of handling confidential or sensitive information.
* Previous experience is advantageous.
Application Details:
Applications without contact numbers will not be accepted. All training and uniform will be provided.
Enigma Security focuses on providing excellent customer service with well-trained officers.
Job Types: Full-time, Permanent
Pay: £13.00 per hour
Benefits: Company pension
Schedule: Day shift, Night shift
Application Questions: Do you live within 15 miles of Newbury? Experience with Alarm Receiving Centre: 1 year. Licence/Certification: Driving Licence, CCTV Licence (required).
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