Senior Field Delivery Manager - Scotland
Purpose of the Role:
Lead and inspire a team of Field Technicians and SVAs responsible for installing, maintaining, and monitoring meter and data logging equipment. Deliver exceptional customer outcomes by managing daily operations and shaping the future strategy within your area.
Support the UK Delivery Manager with daily tasks and step in during their absence. Offer expert guidance and ensure consistent operations for Field Delivery Managers. Champion compliance, new initiatives, and ongoing improvement across the field.
About us:
IMSERV is a leading UK provider of data collection and energy metering services, known for award-winning solutions and setting industry standards. We deliver specialist metering for electricity, gas, and water, combined with reliable energy data collection. Our intuitive online platform makes analysis and reporting easy.
Main Responsibilities:
Lead the field team, ensuring safety, efficiency, and compliance. Hit KPIs, reduce aborted work, and support growth targets. Motivate and develop colleagues, manage resources and budgets, and ensure operational consistency. Support Field Delivery Managers with policies, compliance, and embedding new initiatives. Represent IMSERV at workshops and projects.
* Service Delivery: Drive team performance, meet KPIs, improve productivity and customer experience, and use data to boost results.
* Safety: Promote safety culture, ensure compliance, and share best practices through audits.
* People Management: Lead and mentor technicians, support their development, and guide Field Delivery Managers.
* Budget Management: Manage staffing, forecast needs, monitor costs, and drive efficiency.
* Customer Satisfaction: Deliver outstanding service, resolve issues, and embed best practices.
* Incident Investigation: Lead investigations, implement corrective actions, and keep accurate records.
* Customer Engagement & Business Growth: Build relationships, understand customer needs, identify growth opportunities, and contribute to strategy.
* Training & Recruitment: Oversee hiring and training, ensure compliance.
Person Specification:
Desirable
* IOSH Level 2
* NEBOSH General Certificate
* City & Guilds Level 3 in engineering
Essential
* Proven team management experience
* Good understanding of UK utilities
* Strong knowledge of the metering industry
* Commercial and financial awareness
* Health and safety and quality management systems knowledge
* Experience in field-based operational leadership
* Field project management skills
* Proven record in similar roles, especially people management in a field environment
* Health and Safety management in Field Service
* Valid UK driving licence
Benefits:
* 28 days annual leave plus Bank Holidays
* Annual leave Buy & Sell scheme
* Enhanced pension contributions
* Up to 10% annual bonus
* Life Assurance up to 6x base salary*
* Simply health – Healthcare plan (upgrades available)
* Car salary sacrifice scheme*
(*Length of service & T&Cs apply)
Our people are our greatest asset. We work hard to keep them happy and fulfilled, driving our business forward and ensuring we stay customer-focused and competitive. IMSERV is proud to be the UK's leading and fastest-growing energy data collection and meter operations provider.
We put diversity and inclusion at the heart of IMSERV. As we grow, we make sure equality, diversity, and inclusion stay central to our business and recruitment. We encourage applications from all backgrounds, recognising that a balanced workforce fosters innovation, collaboration, and ownership.
These are the qualities our customers value most.
(We may close this position early if we find the right candidate.)