JOB OVERVIEW
We have a fantastic new job opportunity for a Project Coordinator/ Project Support Officerwho has who has previous experience of working within a similar role, excellent customer service, administration, organisational, time-management, analytical and problem-solving skills, as well as good knowledge of Microsoft Office.
As the Project Coordinator / Project Support Officer you will be working in a dynamic role responsible for coordinating the day-to-day management of fleet/rail/architectural re-brand projects.
Working as the Project Coordinator / Project Support Officer you will be responsible to manage the internal process of labour and materials with the internal teams in-line with project specifications.
DUTIES
Your duties as a Project Coordinator / Project Support Officer will include:
1. Working with the Head of Project Management and Project Managers to fully understand customer requirements
2. Liaison with customer to manage day to day objectives and maintain excellent service and delivery
3. Work with relevant internal teams to develop solutions that support delivery and increased customer experience
4. Be able to confidently handle complaints and escalate to relevant Project Manager/account manager where necessary
5. Using knowledge of material and products, be able to scope out installation requirements
6. Be able to identify any cross selling opportunities and forward onto the Sales team
7. Coordinate and support elements of complex programmes of work
8. Use structured problem-solving techniques to identify, assess and resolve issues
9. Coordinate projects against deliverables, budget and deadlines and liaise with internal departments of any discrepancies
CANDIDATE REQUIREMENTS
10. Self-motivated with a passion for great customer service
11. Organised and structured in approach with the ability to prioritise
12. Strong communication skills, both verbal and written, with the ability to convey technical information and solutions effectively
13. Strong ability to manage across departments
14. Excellent attention to detail, and retention and recording of information
15. The ability to work well in a team and individually
16. Self-motivated, flexible and results orientated
17. Independent learner who can proactively source information
18. Previous experience in a project coordinator role
19. Experience in a branding environment would be an advantage
20. Strong IT skills in MS Products
21. Strong awareness of Health and Safety
BENEFITS
22. Competitive remuneration package + benefits
23. Ongoing support and training
24. Hybrid working arrangements available
25. Free onsite parking at all office locations
26. Fun and friendly working atmosphere
27. Contributory pension scheme
28. Employee Discount Scheme with over 800 retailers
29. Free fruit onsite and numerous healthy living initiatives
30. Generous annual leave plus 1 extra day for volunteering
31. Employee Assistance Scheme
32. Company Events (Summer and End of Year social functions)
33. Cycle to work scheme
34. Free annual flu jabs & eye tests