Working under the direction of the Neighbourhood Manager you will provide support to the Neighbourhood Team by coordinating performance, including void performance, anti-social behaviour case management support, nomination reporting and supporting the team to let our empty homes.
Job requirements
1. Compile accurate performance data and information to support the Neighbourhood Manager and Head of Customer and Neighbourhoods.
2. Act as the main contact for council tax coordination across all local authority areas.
3. Provide advice and assistance to customers, delivering a high standard of customer service and building professional, trust-based relationships.
4. Distribute, collect, and analyse customer satisfaction surveys and feedback for Neighbourhood services.
5. Work with the anti-social Behaviour (ASB) Specialist to ensure cases are allocated to Neighbourhood Officers, monitored appropriately and handled in line with our ASB policy.
6. Make sure internal and external referrals are passed to the right teams and follow our procedures.
7. Help Neighbourhood Officers with inspections, lettings, and tenancy checks to make sure everything is accurate and up to date....