About you
Do you have experience of managing operations within the travel, adventure, charity, youth or education sectors? Are you seeking an opportunity to apply these skills within a unique business with a great reputation? If you are also used to planning systems and processes that will help B2B clients during complex issues and incidents, and are looking for a role where you can provide objective external advice and support in these situations, this may just be the role for you!
Although we have a good idea of the skills, experience and attributes that would suit this opportunity, well be flexible in shaping the role for the right person. For example, if you also enjoy more of a client-facing role, we can certainly provide this with our wonderful customers who value the risk management advice and support of Pharos Response. Or perhaps you enjoy planning and writing reports that you know others will take notice of? Whatever your strengths, if you would like to make a difference and are looking for a new challenge, wed be keen to talk to you. Risk management, health & safety, security and safeguarding are all areas that we specialise in, and you will already have the background that would inspire confidence in one of these disciplines.
About us
Were a small, well-regarded team making a big impact on a rapidly increasing number of clients, helping them to prevent, prepare for and respond to incidents and issues in the UK and overseas. Our clients include exciting travel and adventure companies, major national youthwork organisations, leading independent schools, Multi Academy Trusts and other well known brands across the youth, adventure, travel and charity challenge sectors.
This is a great opportunity to join a growing business and we fully anticipate the successful candidate taking a greater role in the development and management of the overall business after they have learned the ropes.
About the job
Key responsibilities
Overseeing the operational delivery of our range of services for clients, managing people, maintaining quality and customer satisfaction.
Managing various internal systems including liaising with external telephony and software providers.
Supporting in the delivery of client-facing and internal staff training.
Responding to clients requests for incident advice and support.
Coordinating a team of talented specialist consultants who provide client support following incidents and complex issues.
Where your skills suit the task, directly providing customer-focussed risk management consultancy and advice services.
Key skills that will help you succeed in this job
A depth of experience and training in either health & safety, safeguarding, security, adventure activity leadership, insurance or other related areas of risk management.
Creativity to seek new ways to improve client services through systems and processes.
Ability to prioritse tasks and use initiative to take ownership of this important function.
Ability to write logical, professional, client ready documents.
An eye for detail and focus on ensuring clients receive the best possible service.
Flexibility to roll up your sleeves and occasionally do what needs to be done, including out-of-hours client support at times.
Pay, benefits and work arrangements
£36,000 - 40,000 per year
Company performance bonus
Holiday buy/sell scheme
BUPA Employee Assistance Programme
BUPA Private GP service
Company wellbeing and personal development voucher of £500/year
Cycle to work scheme
Eyecare vouchers scheme
While some flexibility in working arrangements can be accommodated where needed, our preference is for the successful candidate to join us regularly in our lovely office in the heart of historic Wokingham, just a five-minute walk from the station. Being based in the office helps foster a strong team spirit and collaborative working environment.
Apply To apply, please send us your CV with covering email. Due to the nature of our clients work with children and the access to confidential personal data, the successful candidate will need to maintain professional confidentiality and will be required to conduct a Disclosure and Barring Service (police screening) check. Please note: We are only able to accept applications from individuals who have full UK working rights. We are an Equal Opportunities employer and have signed up to the Armed Forces Covenant scheme so we welcome applications from those who have served or been connected to the armed forces. No agencies please.
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