Field Service Technician (Hardware Break/Fix) - Liverpool Location:
Liverpool Skill Level:
Level 2 Technician Start Date:
asap Travel Requirement:
Up to 50%+ daily travel
Pay :
£150.00 Role Overview We are seeking an experienced
Field Service Technician
to provide
hardware break/fix support for HP and Lenovo laptops and desktops
across the
LE, CV, and B postal regions. This role is
not deskside support
and requires hands-on hardware diagnostic and repair experience. The successful candidate will work independently in the field, traveling to customer sites to
troubleshoot, diagnose, repair, and maintain IT hardware equipment .
Key Responsibilities Perform
diagnostics, troubleshooting, and repair
of HP and Lenovo desktop and laptop hardware. Conduct
installation, maintenance, and replacement of hardware components. Respond to
customer service requests and technical issues
promptly. Maintain
daily communication
through phone, email, voicemail, and internal communication tools. Ensure all
administrative tasks and service updates
are completed accurately. Follow
best practice standards and operational procedures. Maintain and manage
tools, spare parts, and test equipment. Utilize
escalation and support processes
to resolve complex service issues. Travel extensively to customer locations across assigned regions. Lift and transport equipment or parts up to
25 kg .
Requirements Minimum 3 years of experience
diagnosing and repairing
desktop and laptop hardware. Strong experience with
HP and Lenovo hardware break/fix. Proven ability to
troubleshoot hardware issues and resolve customer concerns. Comfortable
working independently in a field-based role. Ability to travel extensively with
extended periods of driving. Valid driver's license and good driving record
required. Ability to
lift and carry equipment up to 25 kg .
Important Note This role is strictly
hardware break/fix field support. Candidates with only
deskside support experience (e.g., battery or keyboard replacements only)
will
not be considered .