We are seeking a proactive and customer-focused Client Relocation Coordinator to join our leading Relocation and Destination Services team. T
his hybrid role reports directly to the Relocation Manager and is responsible for delivering a seamless end-to-end relocation experience for assignees and their families.
Key Responsibilities
* Manage complete relocation and destination service processes for assignees.
* Maintain accurate case files and ensure all tasks are delivered within service level expectations.
* Build strong, supportive relationships with assignees, providing guidance throughout the relocation and settling-in period.
* Conduct detailed needs assessments to understand assignee housing requirements and budget.
* Source short-term accommodation options that meet client and assignee expectations.
* Coordinate and schedule property viewings with Home Search Consultants and Letting Agents.
* Prepare itineraries, accompany clients virtually or in person (if required), and ensure a positive viewing experience.
* Arrange inventories, check-ins, tenancy agreements, renewals, and departure arrangements.
* Coordinate school search programmes by liaising with education specialists.
* Support the setup of utilities, internet, and other essential services.
* Work closely with household goods moving providers and furniture rental suppliers to ensure smooth logistics.
* Administer and interpret client relocation policies, ensuring compliance and consistent service delivery.
* Maintain professional communication with clients, partners, and service providers.
Skills & Qualifications
* Minimum 1 year of experience in Relocation or Destination Services.
* Strong understanding of tenancy, lettings processes, and property market dynamics.
* Fluency in an additional European language is highly advantageous.
* Excellent communication and customer service skills, with the ability to build rapport quickly.
* Strong organisational skills with the ability to multitask and prioritise effectively.
* Positive, solutions-focused attitude and ability to adapt to dynamic situations.
* International experience (living, studying, or working abroad) is preferred.
* Good IT literacy and comfort using CRM or case-management systems.