Operations Coordinator:
Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?
Office Location: Travellers Lane, Hatfield, AL10 8XB
About Us:
We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.
Role summary:
Mitsubishi Electric have an exciting opportunity to carry out all sales administration within our operations department. The role is responsible for processing customer’s purchase orders on to the SAP GUI system, efficiently and in a timely manner, whilst fulfilling all order requirements. Following up all orders to ensure the delivery has been made on time and in full. Also acting as the main telephone point of contact in each regional office, answering all customer calls professionally and efficiently.
Skills/Responsibilities:
To be successful in this role you will need to:
* Act as a first point of contact for customers and account managers.
* SAP - being able to process an order and track from beginning to end & run an effective order book.
* Utilise reports (Stat, 1-5 day / Backorder).
* Raising credit and debit notes to be approved by the RCSOM.
* After sales support (dealing with damages, picking errors, ETA.s, Returns, Invoice Queries, and any other delivery issues).
* Respond to customer correspondence regarding account queries.
* Deal with logistic queries and problems within the stated service level agreements (SLA).
* Keeping Customer Database up to date.
* To assist the internal/ external sales force in ensuring that the region achieves its sales
* forecast.
* Calling Customers to keep them up to date with changes on their Purchase orders or to find out more information from the customer
In return for your commitment, we will offer you some fantastic benefits:
* Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
* Pension
* Life Assurance
* Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
* Access to Mitsubishi’s very own discount platform
* Colleague Referral Scheme
* Holiday Buy
* Long Service Awards
* Cycle to Work Scheme
* Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
* Employee Assistance Programme including additional services Eldercare & Best Doctors
Equality and Diversity:
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.